Support Engineer (APAC)

Supabase; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

A leading company in open-source database solutions is hiring a Support Engineer to offer exceptional developer support. This 100% remote role requires expertise in SQL and customer support, focusing on rapid issue resolution and efficient communication with a globally distributed team. You'll enhance support efficiency through monitoring feedback channels and developing internal tools, contributing to a collaborative and innovative work culture.

Benefits

100% remote work

Health, Vision and Dental benefits

Tech Allowance

Annual Education Allowance

Annually run off-sites

Qualifications

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL and comfortable with complex queries.
• Excellent communication skills and fluent in English.

Responsibilities

• Provide initial and timely responses to support cases.
• Triage support cases and direct users to documentation.
• Identify areas for internal tool improvements.

Skills

Communication

SQL

Linux/Unix

GitHub Issues

JavaScript frameworks

Education

Degree in Computer Science

Job description

Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position with a required location in APAC time zones (we don’t believe in sustainability of overnight shifts).

We offer

• 100% remote work. No location-based adjustment to your salary.

• Autonomous work. We work collaboratively on projects, but you set your own pace.

• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents

• Tech Allowance for any office setup you need

• Annual Education Allowance

• Annually run off-sites.

About the team

• We're a startup. It's unstructured.

• Collectively founded more than 30 startups.

• Globally distributed team with more than 30 different nationalities.

• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

• We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

• The entire process is fully remote and all communication will happen over email or via video chat.

• Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

• If you pass the screen you will be invited to up to four follow-up interviews.

• The calls:

  • usually take between 20-45 minutes each depending on the interviewer.

  • most of the time, are all 1:1.

  • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

• Once the interviews are over, the team will meet to discuss several roles and candidates and may:

  • ask one or two follow-up questions over email or a quick call.

  • go directly to making an offer.