Technical Support Engineer (Vibe Coding AI Platform)

Hyperdrive Recruiting; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

A rapidly evolving AI company is seeking a Technical Support Engineer to deliver high-quality technical assistance to software engineers. This remote role involves troubleshooting issues, collaborating with engineering teams, and shaping the future of developer tools while working in a dynamic environment focused on innovation.

Benefits

Competitive salary with equity

100% remote role with flexible hours

Opportunity to impact product direction

Work in a high-velocity environment

Qualifications

• 4-8 years of experience in technical support or software engineering.
• Extensive experience debugging technical support tickets.
• Experience supporting developer tools for software engineers.

Responsibilities

• Provide high-quality technical support to developers via Intercom and Slack.
• Debug bugs and troubleshoot usability problems.
• Build internal tools and improve automation workflows.

Skills

Debugging

Troubleshooting

Technical Support

Communication

Education

Bachelor's degree in Computer Science

Job description

We are looking for a talented Technical Support Engineer to be the frontline of user interaction, providing fast, high-quality technical assistance to software engineers and shaping the future of support.We are a rapidly evolving AI company specializing in developer tools, focused on enhancing the coding experience through AI.

This role is 100% Remote

Job Duties:

• Provide high-quality technical support to developers via Intercom and Slack, resolving complex user-reported issues.
• Debug bugs, troubleshoot usability problems, and ensure smooth, AI-enhanced developer experiences.
• Engage directly with developers, delivering thoughtful and responsive support while maintaining a deep understanding of the product.
• Build internal tools, refine documentation, and improve automation workflows to enhance support scalability.
• Collaborate closely with engineering and product teams, influencing product direction with frontline insights.
• Contribute code to resolve bugs or inefficiencies as needed.

Ideal Background:

• 4-8 years of experience in technical support, escalations engineering, or software engineering
• Extensive experience debugging a high volume of technical support tickets.
• Experience supporting developer tools and technical products for software engineers.
• Strong technical background with an understanding of SDKs, OAuth, and web development.
• Demonstrated usage and enthusiasm for AI-powered coding tools.
• Strong debugging and troubleshooting skills.
• Bachelor's degree in Computer Science ideal

Why Us:

• Competitive salary ranging from $100k to $140k + equity.
• 100% remote role with flexible hours.
• Opportunity to significantly impact product direction and customer experience.
• Work in a high-velocity environment passionate about devtools and AI innovation.