Production Support Engineer

IQUASAR LLC; Sterling (VA); Remote; USD 85,000 - 115,000; Full time

Job summary

A leading technology firm is seeking a Production Support Engineer for a full-time remote position. The ideal candidate will manage production environment issues, leveraging strong skills in AWS, system architecture, and incident management, to ensure optimal system performance and reliability. Excellent communication and organizational skills are essential, along with a passion for improving client experience.

Benefits

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Opportunity for advancement

Qualifications

• 3+ years of IT experience with site reliability engineering in a cloud environment.
• AWS Cloud Certification required.
• Knowledge of Java and microservices is essential.

Responsibilities

• Be the first line of defence for production and test environment issues.
• Manage and resolve ongoing incidents with various teams.
• Create proactive alerts by applying Site Reliability Engineering principles.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

Education

Bachelor's Degree in Computer Science

Tools

Splunk

AppDynamics

Microsoft Office

Job description

Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Makpar has an exciting opportunity for a Production Support Engineer to join our growing team. If you are experienced with Site Reliability and incident management, then this would be a great opportunity for you.

We are seeking a Production Support Engineer for a contract position.

● Position: Production Support Engineer

● Position Type: Full Time-Remote

Job Description:

Role Specific Duties:

Be the first line of defence for production and test environment issues

Work collaboratively with various teams to identify, manage and resolve ongoing incidents

Troubleshoot and connect with appropriate teams to effectively triage issues impacting production and test environments

Apply Site Reliability Engineering principles to create proactive alerts and to determine root cause of production issues

Understand system architecture, upstream and downstream dependencies to enable effective participation in triage and restoration activities

Setup and Perform systems monitoring of applications within the application domain after service restoration and post patching, maintenance and upgrades

Create necessary service tickets and ensure tickets are routed to the appropriate technical teamsCompany Proprietary

Provide weekend and after hours support for planned maintenance and unplanned incident management activities

Plan the upcoming maintenance events by working closely with all the necessary stakeholders

Participate in analysis and improvement of system performance

Provide regular status reports to management on system status and uptime and performance updates

Qualification Requirements:

Bachelor's Degree in computer science, engineering, or related field

AWS Cloud Certification

3+ years of relevant IT experience with site reliability engineering in cloud environment is preferred

Knowledge of Java and micro service development and deployments

Experience with Splunk is essential and AppDynamics is highly desirable

Understanding of the business processes behind applications

Strong analytical, problem-solving, negotiation, task and project management, and organizational skills

Strong oral and written communication skills; including process documentation

Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project)

Proficiency knowledge of computer systems, databases and SharePoint

A passion to help improve the customer experience

Additional Requirements as per contract/client (Optional or Preferred):

Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant

Employee Benefits:

Makpar offers a comprehensive benefits program including various options in the plan e.g. Health, Dental, Vision, 401k, PTO, and much more.

If you are interested in this position, please send me a copy of your latest resume at [e-mail] with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

● Availability to start a new job

● Best Rates

● Contact #

Please don’t hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.

Regards,

Bob Hafiz | Technical Recruiter

Representing Makpar

Phone: [phone] Ext.No.530

Direct: 703-936-0013

Makpar Corporation

8a/HUBZone/WOSB/EDWOSB

www.makpar.com

ISO 9001: 2015

CMMI-DEV ML3 and CMMI-SVC ML3

Winner of SBA 2019 Subcontractor of the Year Award, Region

An Equal Opportunity Employer:

Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.

This is a remote position.