Field Support Analyst 1

JOHNSON SERVICE GROUP; Forest Park (GA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Short-term disability

401(k)

Weekly pay

Job summary

JOHNSON SERVICE GROUP in Forest Park, GA is seeking a Field Support Analyst 1 on a three-year contract to support billing across Lighting and Utility services. The role emphasizes accurate invoicing, data validation, and resolving customer disputes.

Candidates with 0–3 years billing or customer service, strong Excel/Access skills, and a bachelor’s degree preferred are encouraged to apply. On-site work with standard benefits is provided.

Qualifications

• 3 years or less experience in billing or customer service preferred.
• Strong Excel and Access proficiency; Word and Teams experience beneficial.
• Bachelor's degree preferred; billing applications experience strongly desired.

Responsibilities

• Billing and invoicing coordination for Lighting and Utility Services accounts.
• Serve as central liaison for multiple teams to ensure accurate monthly billing.
• Audit billing data and resolve customer disputes efficiently.
• Support collections through contact with past-due accounts and data validation.

Skills

Customer service

Analytical thinking

Interpersonal skills

Leadership

Education

Bachelor's degree preferred

Tools

CSS

Excel

Access

LAMP

Power Services Database

Documentum

Job description

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Field Support Analyst 1 to fill a three-year contract assignment in the Forest Park, GA area.This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.Date: 08/18/2026Job Title: Field Support Analyst 1Work Location: Forest Park, GARequirements:** PLEASE NOTE- There is NO relocation available for this position.JOB SUMMARYThe Billing Analyst role is to ensure the timely and accurate billing of the Company’s Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Utility Services customers. The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past-due invoices as needed.Desired Qualifications0-3 Years Billing and or Customer Service Experience, Experience using Microsoft Office Suites, Word, Excel, Teams etc.JOB REQUIREMENTS:Education and Experience Requirements:Bachelors’ Degree preferred.Demonstrated technical expertise.Experience in complex rates, processes and/or billing applications strongly desiredExtensive CSS knowledge.High degree of proficiency in advanced desktop applications (Excel, Access)Customer Service / Marketing-Sales experience requiredKNOWLEDGE, SKILLS, & ABILITIES:Working knowledge of the following policies and procedures beneficial:Customer Service StandardsElectric Service Rates and Tariffs for Commercial and Industrial CustomersCommercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditionsC&I and Governmental Distribution Construction contracts, terms, and conditionsC&I and Governmental Forestry Services contracts, terms, and conditions.Concepts of business compliance and controlsGeneral knowledge of databasesDemonstrated analytical and problem-solving abilityDemonstrated technical aptitude and technical innovationPersonal LeadershipAbility to work with less direct supervisionSupport a challenging, fast-paced work environmentMakes sound decisionsStrong interpersonal and organizational skillsRelationship and Team Builder at all levelsMAJOR JOB RESPONSIBILITIES:BillingCoordinate all activities for LSSBU and Power and Utility Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.This includes serving as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team.All activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing.Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to Company Rules and Regulations.Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges.ComplianceReview new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate.Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and DocumentumResolve WFM’s and perform all associated monthly CSS compliance requirementsCommunicate with engineering and sales as corrections are needed.Find historical data for billing adjustments, auditing, etc.Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc. Proactively communicate as needed to add customer valueAnalyze prints and maps to understand and reconcile dataReview database to find pertinent informationBilling AdjustmentsAdhere to all applicable compliance regulations for adjustments to electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals as necessary.Utilize internal LSSBU, Utility Services, and Company software for all offline calculations and monthly billing validation. (Systems used in tandem with CSS to effectively bill LSSBU accounts)Internal and External customer supportAssist internal customers with Lighting and Utility Services questions and communicate accordinglySupport the sales team to improve customer value and enhance salesNew Business SupportAssist with updating processes and communications as new businesses are added.Is this position supporting a government-related project? NoDoes this position require driving (excluding commute)? NoDoes this position require personal protective equipment (PPE)? NoEstimated Start Date: 08/31/2026Estimated Duration of Job Assignment: 12/31/2029JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650