Field Support Analyst -FSA1

Apex Systems; Forest Park (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

ESPP

401K

HSA

EAP (counseling)

Corporate discounts

Training programs

Job summary

Everforth Apex is seeking a Field Support Analyst to ensure timely and accurate billing across Lighting and Smart Services, Video Surveillance, Colocation, and Utility Services. The role includes audits, disputes resolution, and supporting collections.

The candidate will coordinate with Marketing, Sales, Engineering, and Customer Service, establish new LSSBU accounts, and ensure correct rates and riders. Onsite in Forest Park, GA with strong Excel/Access and CSS skills is preferred.

Qualifications

• Bachelor's degree preferred.
• Customer Service or Marketing/Sales experience required.
• Experience in complex rates, processes, and/or billing applications is desired.
• Demonstrated technical expertise.

Responsibilities

• Coordinate billing for LSSBU, Power and Utility Services accounts.
• Serve as liaison among Marketing, Sales, Engineering, and Customer Service.
• Establish new LSSBU accounts and apply correct rate and rider combinations.
• Coordinate billing of new contracts, broken contracts, and other items for one-time and recurring charges.
• Review new unregulated commercial contracts to ensure all validations are complete and accurate.
• Maintain accurate billing documentation for customer accounts across multiple systems.
• Analyze billing results based on contracts and tariffs.
• Adhere to compliance regulations for billing adjustments and retain documentation.
• Assist internal customers with questions related to Lighting and Utility Services.
• Support the sales team to improve customer value.
• Assist with updating processes as new businesses are added.

Skills

Excel

Access

CSS

Databases

Education

Bachelor's Degree

Job description

Job Description: Job Tittle : Field Support Analyst -FSA1

Job#: 3046919

Location: Forest Park, Georgia (Onsite)

Role Overview

The Field Support Analyst role is to ensure the timely and accurate billing of the Lighting and Smart Services Business Unit, Video Surveillance, Colocation, and Utility Services customers. The analyst conducts periodic audits of billing records, investigates and resolves customer disputes, and supports the customer collections process, which may include contacting customers on past-due invoices as needed.

Key Responsibilities

• Coordinate all activities for LSSBU and Power and Utility Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.
• Serve as a central liaison for various internal teams, including Marketing, Sales, Engineering, and Customer Service.
• Establish new LSSBU accounts and apply correct rate and rider combinations.
• Coordinate the billing of new contracts, broken contracts, and other items for one-time and recurring charges.
• Review new unregulated commercial contracts to ensure all quality control validations are complete and that the contract is correct and accurate.
• Maintain accurate billing documentation for customer accounts across multiple systems.
• Analyze billing results based on commercial contracts and regulated tariffs.
• Adhere to all compliance regulations for billing adjustments and retain necessary documentation.
• Assist internal customers with questions related to Lighting and Utility Services.
• Support the sales team to improve customer value.
• Assist with updating processes as new businesses are added.

Required Qualifications

Education & Experience:

• Bachelor's Degree is preferred.
• Customer Service or Marketing/Sales experience is required.
• Experience in complex rates, processes, and/or billing applications is desired.
• Demonstrated technical expertise.

Technical Skills

• High degree of proficiency in advanced desktop applications, such as Excel and Access.
• Extensive CSS knowledge.
• General knowledge of databases.

Preferred Qualifications

• Working knowledge of Customer Service Standards and Electric Service Rates and Tariffs for Commercial and Industrial Customers.
• Familiarity with various commercial, industrial, and government contracts and their terms and conditions.
• Understanding of business compliance and controls concepts.
• Demonstrated analytical and problem-solving ability.
• Ability to work with less direct supervision and support a fast-paced work environment.
• Strong interpersonal, organizational, and team-building skills.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex.