Communication Desk Assistant 3

JSG (Johnson Service Group, Inc.); Lithia Springs (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group (JSG) is seeking an experienced Communication Desk Assistant for an eleven-month contract in Lithia Springs, GA. The role focuses on initiating and maintaining communication with internal and external stakeholders during system events and supporting outage reporting and clerical tasks.

The ideal candidate has a high school education, with college being a plus, and may benefit from field experience with electric power utilities.

Qualifications

• High School education required; college degree is a plus.
• Field experience with electric power utilities in Generation/Transmission is helpful.

Responsibilities

• This position communicates with internal customers (TMCs and supervision) and external customers (ITS partners) during system events.
• Assist Transmission Power System Coordinators in developing and correcting outage reports, maintain records, and perform clerical tasks.
• Answer phone calls from field personnel entering/exiting substations and power line ROW and enter information into a database.
• Perform administrative/clerical tasks and provide communication to field personnel during routine and emergency conditions.
• Track system events on transmission lines/equipment and maintain outage records.

Skills

Problem solving

Decision making

Oral/written communications

multitasking

Independent work

Electrical fundamentals knowledge

Education

High School diploma

College degree a plus

Tools

Excel

Microsoft Word

Windows 7

Access

PowerPoint

Outlook

Job description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Communication Desk Assistant to fill an eleven-month contract assignment in the Lithia Springs, GA area.

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Communication Desk Assistant to fill an eleven-month contract assignment in the Lithia Springs, GA area.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

Date: 08/17/2026

Job Title: Communication Desk Assistant 3

Work Location: Lithia Springs, GA

Requirements

• High School education.
• College degree a plus.
• Field experience working for an electric power utility in Generation and/or Transmission maintenance or construction of lines or substations is helpful.

Responsibilities

• This position is responsible for initiating and maintaining communication with internal customers (such as the TMCs and supervision) as well as external customers (such as the ITS partners) during system events.
• Responsible for assisting Transmission Power System Coordinators in developing and correcting outage reports, maintaining records and performing clerical and administrative activities.
• Answer phone calls from field personnel entering and exiting substations and power line right-of-way and enter the information into a database.
• Some administrative/clerical tasks are performed in this role
• Provide communication to field personnel during routine and emergency conditions.
• Track system events on transmission lines and equipment.
• Maintain records of all outages.

Knowledge, Skills And Abilities

• Problem solving
• Decision making
• Oral/written communications
• Handling multiple tasks simultaneously.
• Candidate should be proficient with computer applications (i.e. Excel, Microsoft Word, Windows 7, Access, PowerPoint, and Outlook)
• Ability to work independently as well as interdependently.
• Excellent Oral and Written communication skills
• Knowledge of electrical fundamentals or control center operations is desirable.

Does this position require NERC/CIP access? YES

Does this position require driving (excluding commute)? No

Does this position require personal protective equipment (PPE)? No

Estimated Start Date: 09/21/2026

Estimated Duration of Job Assignment: 09/06/2027

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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