Field Support Analyst

GFL Industries; Southfield (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

GFL Environmental is seeking a Field Support Analyst to join our team in Southfield, MI. The FSA serves as the face of IT and acts as a Level 2 liaison for assigned end users, maintaining networks, hardware, software, and configurations to ensure seamless daily operations.

Responsibilities include in-person and remote support, regional liaison duties, network/system administration, and policy documentation. Travel around 60% within Michigan is required, with vehicle and valid driver's license.

Qualifications

• 5+ years of end-user services support in large-scale environments.
• A+ and MCSA certifications preferred.
• Travel up to 60% within Michigan; vehicle and valid driver's license required.

Responsibilities

• Provide in-person and remote technical assistance during business hours and on special projects.
• Serve as the primary IT liaison for regional business units and escalate issues to higher-tier teams.
• Maintain and administer networks, hardware, applications, and system configurations; design and implement solutions.
• Create, maintain, and enforce policies, procedures, and knowledge base solutions; assist with asset inventory and vendor agreements.
• Mentor other Field Support Analysts and lead support for strategic initiatives.
• Travel to regional sites (approx. 60%) to provide hands-on support and training.

Skills

End-user support

Troubleshooting

Communication

Customer-first orientation

Education

Graduate degree in Computer Science, Engineering, or a related IT discipline

Job description

Job Summary

GFL Environmental is seeking a Field Support Analyst to join our team in Southfield, MI! Reporting to the IT Service Support Regional Manager, the Field Support Analyst (FSA) serves as the face of IT and acts as a Level 2 liaison for assigned end users. This role maintains and administers computer networks, hardware, system software, applications, and configurations to ensure seamless daily operations.

Key Responsibilities

• Technical & End-User Support: Provide in-person and remote technical assistance during business hours and special projects. Support Business Unit process systems as needed.
• Escalation & Collaboration: Serve as the primary IT liaison for regional business units. Work on complex, cross-technology incidents and escalated unresolved issues to higher-tier teams promptly.
• Network & Systems Administration: Maintain and administer networks, hardware, applications, and system configurations. Evaluate, design, and implement solutions that enhance productivity.
• Documentation & Operations: Create, maintain, and enforce policies, procedures, and knowledge base solutions. Assist with asset inventory management, hardware leases, service contracts, and vendor agreements.
• Leadership & Relationship Building: Build strong relationships up to the senior management level. Mentor other Field Support Analysts, manage customer expectations during escalations, and lead direct support for strategic initiatives.
• Travel & Site Support: Travel to regional sites (approx. 60%) to provide hands-on support and attend training.

Qualifications & Requirements

• Education: Graduate degree in Computer Science, Engineering, or a related IT discipline.
• Experience: 5+ years of end-user services support in large-scale environment settings. Industry or IT service provider experience is a plus.
• Certifications: A+ and MCSA certifications preferred.
• Core Skills: Strong analytical and troubleshooting skills, knowledge of emerging hardware/software, excellent communication, and a customer-first orientation.
• Travel: Up to 60% travel within Michigan. Vehicle and valid driver's license required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Please note that GFL does not provide visa sponsorship for this position.

Valid work authorization in the country where the job is located is required.

Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.