Field Support Analyst

Spectraforce Technologies; BLOOMINGTON (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Field Support Analyst to deliver exceptional technical support and customer service. This role involves troubleshooting hardware and software issues, assisting in the distribution of equipment, and ensuring smooth daily operations. The ideal candidate will have a strong background in IT, excellent communication skills, and a proactive approach to customer service. Join a dynamic team where your contributions will enhance client satisfaction and operational efficiency. If you are passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• 2-3 years of IT experience with a PC Technician background.
• Ability to respond to inquiries effectively and present information.

Responsibilities

• Provide Level I & II end-user support for software and hardware issues.
• Oversee daily operations including software and hardware management.

Skills

Customer Service Skills

Communication Skills

Analytical Skills

Technical Support

Education

High School Diploma

Tools

Windows 11

Office 365

Intune

Azure

Active Directory

Job description

Job Title: Field Support Analyst

Location: Bloomington-4400 W. 78 Ste 300, MN

Duration: 3-month

Hours: M-F 8am - 5pm

Resource's Typical Working Day:

• Working with Desk side support
• Answering technical support issues
• Working tickets
• Assisting with the distribution of hardware across the country
• Proactive customer service

Years of Experience Needed:

• 2-3 years IT experience
• 5+ years in customer service

Level of Education:

H.S. Diploma with technical experience

Systems/Software Proficiencies:

• Windows 11
• Office 365
• Intune
• Azure
• Active Directory
• Imaging Process

Certifications/Licenses:

Microsoft Certification preferred

Top Must-Have Skills:

• Great Customer Service Skills
• Ability to communicate with clients

Top Nice-to-Have Skills:

• Willingness to learn
• Team Player
• Able to collaborate

Interview Process:

• Technical phone screen
• Culture interview (Teams)
• On-Site meeting

Description:

• Minimum of two to three years of related experience and/or training, with PC Technician background; Network+ and Dell Hardware certifications are a plus.
• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Respond to inquiries or complaints from clients, co-workers, and supervisors effectively.
• Present information to internal departments and large groups, with knowledge of financial terms and principles.
• Calculate intermediate figures such as percentages, discounts, and allocations; analyze and interpret situations.
• Strong analytical and quantitative skills, with exceptional customer service skills.
• Oversee daily operations at a specified location, including software, hardware, tape backups, phone administration, and LAN.
• Provide Level I & II end-user support for software and hardware issues.
• Install and upgrade Microsoft Windows OS, standard applications, and peripherals.
• Troubleshoot desktop virus and malware issues.
• Maintain daily backup of all network files.
• Perform service administration tasks for software and hardware to ensure warranty coverage.
• Troubleshoot software and hardware problems via debugging, testing, and vendor support.
• Recommend program changes to resolve software issues.
• Assist in purchasing new equipment and peripherals.
• Conduct software and hardware inventory.
• Administer basic Phone and Voicemail systems.
• Perform other duties as assigned; may provide informal training or guidance to coworkers.
• Coordinate work and assign tasks as needed.
• Make decisions with an understanding of procedures and policies to meet results and deadlines; errors may impact coworkers and outcomes.