Epic EHR L2 Support Analyst – Clindoc – Stork – Bugsy

Deloitte Digital; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Deloitte Digital is seeking an Epic EHR L2 Support Analyst to enhance patient care through support of Epic EHR systems. This remote role involves troubleshooting, system maintenance, and collaboration with end users and teams. Ideal candidates will have a background in healthcare IT and relevant certifications.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Qualifications

• 2+ years of experience in healthcare operations or healthcare IT.
• Certification in at least one Epic module.

Responsibilities

• Provide L2 support for Epic modules, troubleshoot and resolve incidents.
• Engage with end users to diagnose and resolve Epic system issues.

Skills

Analytical Skills

Problem-Solving

Communication

Customer Service

Education

Bachelor’s degree in Computer Science

Certification in Epic module

Job description

Epic EHR L2 Support Analyst – Clindoc – Stork – Bugsy

Deloitte is a leading professional services network with a global reach. Their Operations and Technology Transformation (OTT) team focuses on delivering innovative and technology-enabled solutions across various sectors, including healthcare, finance, and energy. Deloitte is committed to creating a diverse, equitable, and inclusive culture that empowers its employees to contribute their unique perspectives and make a difference. Their purpose is to make an impact that matters for clients, people, and communities, fostering trust and confidence in a more equitable society.

Job Description: Epic EHR L2 Support Analyst – Clindoc – Stork – Bugsy

Are you passionate about technology and want to make a real impact in healthcare?

This opportunity with Deloitte under their Project Delivery Model (PDM) offers a long-term, onsite client service delivery role where you’ll contribute to improving the way health systems provide patient care through the support of an Epic Electronic Health Record (EHR).

What You’ll Do:

1. Provide L2 Epic Support: Troubleshoot, resolve incidents, and test issues related to Epic modules, including Clindoc, Stork, and Bugsy.
2. Engage with End Users: Work directly with end users to diagnose and resolve Epic system issues professionally and promptly.
3. System Maintenance & Testing: Conduct system maintenance, resolve Workqueue errors, and participate in testing activities like printer mapping, downtime simulations, and updates.
4. Documentation & Collaboration: Develop and maintain system documentation, testing scripts, and collaborate with offshore teams for seamless support.
5. Communication & Reporting: Communicate effectively with managers, team members, and stakeholders, providing status updates and escalating issues when necessary.

Requirements:

• Bachelor’s degree in Computer Science, IT, Computer Engineering, or related field, or equivalent experience.
• Certification in at least one Epic module (Clindoc, Stork, Bugsy). Additional certifications are a plus.
• 2+ years of experience in healthcare operations, clinical environments, or healthcare IT.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Team-oriented with adaptability to change.

Preferred Qualifications:

• Ability to manage multiple projects and prioritize effectively.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills, including technical demonstrations.

Deloitte offers a comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, and a 401(k). This is a 100% remote position offering flexibility and work-life balance. Deloitte supports professional growth and development.

This is a great opportunity for experienced Epic EHR professionals to make a significant impact on healthcare while working in a collaborative environment.