Epic EHR L2 Support Analyst – Clindoc – Stork – Bugsy

Deloitte Digital; United States; Remote; USD 60,000 - 80,000; Full time

Job description

Epic EHR L2 Support Analyst – Clindoc – Stork – Bugsy

Deloitte is a leading professional services network with a global reach. Their Operations and Technology Transformation (OTT) team focuses on delivering innovative and technology-enabled solutions across various sectors, including healthcare, finance, and energy. Deloitte is committed to creating a diverse, equitable, and inclusive culture that empowers its employees to contribute their unique perspectives and make a difference. Their purpose is to make an impact that matters for clients, people, and communities, fostering trust and confidence in a more equitable society.

Job Description: Epic EHR L2 Support Analyst – Clindoc – Stork – Bugsy

Are you passionate about technology and want to make a real impact in healthcare?

This opportunity with Deloitte under their Project Delivery Model (PDM) offers a long-term, onsite client service delivery role where you’ll contribute to improving the way health systems provide patient care through the support of an Epic Electronic Health Record (EHR).

What You’ll Do:

1. Provide L2 Epic Support: Troubleshoot, resolve incidents, and test issues related to Epic modules, including Clindoc, Stork, and Bugsy.
2. Engage with End Users: Work directly with end users to diagnose and resolve Epic system issues professionally and promptly.
3. System Maintenance & Testing: Conduct system maintenance, resolve Workqueue errors, and participate in testing activities like printer mapping, downtime simulations, and updates.
4. Documentation & Collaboration: Develop and maintain system documentation, testing scripts, and collaborate with offshore teams for seamless support.
5. Communication & Reporting: Communicate effectively with managers, team members, and stakeholders, providing status updates and escalating issues when necessary.

Requirements:

• Bachelor’s degree in Computer Science, IT, Computer Engineering, or related field, or equivalent experience.
• Certification in at least one Epic module (Clindoc, Stork, Bugsy). Additional certifications are a plus.
• 2+ years of experience in healthcare operations, clinical environments, or healthcare IT.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Team-oriented with adaptability to change.

Preferred Qualifications:

• Ability to manage multiple projects and prioritize effectively.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills, including technical demonstrations.

Deloitte offers a comprehensive benefits package including medical, dental, vision, life insurance, disability insurance, and a 401(k). This is a 100% remote position offering flexibility and work-life balance. Deloitte supports professional growth and development.

This is a great opportunity for experienced Epic EHR professionals to make a significant impact on healthcare while working in a collaborative environment.