Applications Support Analyst

Sanford Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Applications Support Analyst to enhance their information systems. This role involves performing routine support, analyzing workflows, and leading training sessions to improve application efficiency. Ideal candidates will possess strong analytical and problem-solving skills, along with a commitment to excellent customer service. Join a team that values collaboration and innovation, where your contributions will directly impact the quality of healthcare services provided. If you are passionate about technology and healthcare, this is an exciting opportunity to grow your career.

Qualifications

• Bachelor's degree required in IT, Healthcare, Business, or related field.
• One year of relevant experience in application support preferred.

Responsibilities

• Perform routine healthcare information system and application support.
• Gather, analyze, and maintain information technologies to support business needs.

Skills

Analytical Skills

Problem Solving

Time Management

Customer Service

Verbal Communication

Written Communication

Education

Bachelor's Degree

Tools

OnBase

RightFax

Word Processing Software

Spreadsheet Software

Database Software

Presentation Software

Job description

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40 Salary Range: $26.00 - $41.50Pay starts at $26 and increases according to years of applicable experience.

Union Position:

No

Department Details

Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation.

Job Description

Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Experience with OnBase or RightFax preferred.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].