Field Supervisor, Home Care – Lead & Mentor Team

AmeriBest Home Care, LLC; Allentown (Lehigh County); On-site; USD 42,000 - 52,000; Full time

Job summary

AmeriBest Home Care, LLC is seeking a Field Supervisor to plan, coordinate, and document non-skilled supervisory visits across Allentown and surrounding counties. The role ensures compliance with policies and Medicare regulations and oversees PCA staff with direct field evaluations.

Responsibilities include client assessments, care scheduling, reassessments, staff mentoring, and maintaining daily HHAX schedules, while fostering strong client relationships and high-quality care delivery.

Qualifications

• Excellent active listening and service orientation.
• Able to supervise staff and coach them to improve functioning and overall agency services.
• Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.
• Good interpersonal, written, and verbal communication skills.
• Ability to work as part of a team and maintain positive working relationships.

Responsibilities

• Assesses new client needs upon admission and develops the initial care plan.
• Confirms schedule for care and follows up with clients to ensure quality care.
• Performs in-person/virtual client reassessments and notifies Team Lead of changes in client condition.
• Performs direct observation of PCAs for annual performance evaluation and provisional monitoring.
• Assists in closing client care gaps and conducts unannounced home visits as necessary.
• Communicates client problems and changes to appropriate staff and prepares incident reports.
• Maintains relationships with clients and demonstrates excellent customer service.

Skills

Supervise staff

Coaching

Customer service

Interpersonal communication

Education

High School Diploma

CNA or HHA certification preferred

Associate's degree preferred

Health care experience (1+ year)

Tools

Microsoft Office Suite

Job description

AmeriBest Home Care, LLC is seeking a Field Supervisor to plan, coordinate, and document non-skilled supervisory visits across Allentown and surrounding counties. The role ensures compliance with policies and Medicare regulations and oversees PCA staff with direct field evaluations.

Responsibilities include client assessments, care scheduling, reassessments, staff mentoring, and maintaining daily HHAX schedules, while fostering strong client relationships and high-quality care delivery.