Field Supervisor 2

Tennessee Department of Human Services; Tennessee; On-site; USD 62,000 - 77,000; Full time

Job summary

The Tennessee Department of Human Services' Division of Rehabilitation Services seeks a Field Supervisor 2 to lead the Student Development Team at the Tennessee Rehabilitation Center in Smyrna, TN. You will supervise vocational rehabilitation case management and behavioral instruction, guiding staff to deliver high-quality training and coordinated services.

You will develop procedures, mentor staff, and ensure compliance with program goals and state law, while partnering with internal teams and

Qualifications

• Bachelor's degree and four years of professional social services work.
• Graduate coursework may substitute for experience (36 graduate hours) up to two years.
• Four years of professional social services work with the State of Tennessee.

Responsibilities

• Provides leadership and supervision to the Student Development Team at TRCS.
• Develops procedures and strategies to meet departmental goals and comply with laws.
• Oversees development and training of TRCS Conduct procedures.
• Audits electronic case files to ensure compliance.
• Resolves complaints and disputes to optimize program resources and outcomes.
• Fosters cooperative relationships with partnering agencies and internal teams.
• Identifies training needs through review of staff issues.
• Develops corrective action plans for staff performance.
• Assigns duties and schedules staff activities.
• Mentors staff on culture, policies, workflow, and documentation.
• Conducts employee evaluations to assess performance and compliance.
• Discusses job plans and procedures to promote understanding of outcomes.
• Approves staff leave, travel, and timesheets in the system.

Education

Bachelor's degree in social services or related field

Graduate coursework substituting for experience (36 graduate hours)

Four years of professional social services work with the State of Tennessee

Job description

This vacancy is within the Tennessee Department of Human Services (TDHS), Division of Rehabilitation Services. This position provides leadership and oversight for the Student Development Team at the Tennessee Rehabilitation Center in Smyrna (TRCS), supervising staff responsible for vocational rehabilitation case management and behavioral instruction. The Field Supervisor 2 ensures that students receive coordinated, high-quality support throughout their training experience while fostering strong working relationships with internal teams and partnering agencies.

This role plays a key part in developing departmental procedures, guiding staff performance, and maintaining compliance with program goals and legal requirements. The Field Supervisor 2 mentors team members, assigns duties, and provides ongoing direction to ensure consistent service delivery. By modeling professionalism and supporting effective communication across the center, this position strengthens TRCS’s ability to help students achieve meaningful vocational outcomes.

Responsibilities

• Provides leadership, supervision, guidance, and direction to the Student Development Team which includes Case Management, within the Tennessee Rehabilitation Center in Smyrna, TN (TRCS).
• Develops procedures, objectives and strategies for the Student Development department to implement changes as required by law to meet departmental goals.
• Responsible for development and training of the TRCS Conduct procedures.
• Audits TRCS electronic case files to ensure compliance.
• Investigates, responds, and resolves complaints and other disputes among staff, customers, and other sources to provide the most effective use of program resources and positive outcomes through mediation, discussions, or other problem-solving techniques deemed appropriate.
• Develops constructive and cooperative working relationships with partnering agencies, coworkers, supervisors, other employees, and local governmental agencies through meetings and other positive interactions to ensure quality and timely services.
• Identifies training needs by reviewing documented staff issues and identifying errors in records to improve the quality of services provided.
• Develops corrective action plans for the job performance of staff and makes recommendations for actions to improve performance and service delivery.
• Assigns duties and schedules staff activities.
• Mentors assigned subordinates by providing feedback and information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, use of systems and available functionality, and how to perform their assigned tasks most effectively and efficiently.
• Conducts the employee evaluation process to review and provide feedback to the employee regarding their job performance to confirm effective service delivery, compliance with state law, and understanding of policies and procedures.
• Discusses existing job plans and administrative procedures with staff in an effort to promote understanding of expected program outcomes and assigned work.
• Approves staff leave, travel, and timesheets through the designated system to guarantee employees are compensated for time worked

Qualifications

• Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of professional social services work.
• Substitution of Education for Experience: Additional graduate course work credit received from an accredited college or university in any social and/or behavioral science may substitute for the required experience on a month-for-month basis, to a maximum of two years (e.g., 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).
• Substitution of Experience for Education: Four years of professional social services work with the State of Tennessee.

Target Range

The target range for the Field Supervisor 2 position is $61,812 - $77,244. The directly related experience, knowledge, skills and abilities of the selected candidate will determine the actual salary offer.