Field Startup & Warranty Lead

Hoffman Mechanical Solutions, Inc.; Greensboro (NC); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Employee ownership (ESOP)

401(k) options

Variety in work

Strong team culture

Job summary

Hoffman Hydronics in Greensboro, NC is seeking a Field Support Manager to lead startup and warranty service across the territory. You and your team will be hands-on technical experts, building a Rep Services capability and partnering with manufacturers’ teams to keep projects on track.

Responsibilities include leading training on boilers, pumps, hydronic systems, reading schematics, and mentoring technicians. This role requires strong communication and regional travel.

Qualifications

• Several years of commercial/industrial HVAC or boiler/hydronic field experience, including startup, commissioning, or warranty service.
• Strong ability to read piping schematics, wiring diagrams, and engineering specs.
• Experience leading or mentoring technicians and building a team.

Responsibilities

• Lead startup and warranty activities on boilers, pumps, water heaters, controls, and related hydronic systems for projects across our territory.
• Verify installations and system performance against manufacturer recommendations and engineering design intent, ensuring proper operation before leaving site.
• Coordinate and support warranty issue resolution, including diagnostics, documentation, and communication with manufacturers and customers.
• Build out a Rep Services team: define required skillsets, recruit and interview candidates, assist with hiring decisions.
• Coach the Rep Service Manager and field technicians on startup quality, troubleshooting, documentation, and customer communication.
• Maintain strong relationships with manufacturers’ technical services and applications teams and represent their interests in the field.
• Develop standard HHY startup procedures, a service knowledge database, and digital tools to improve technician effectiveness.
• Collaborate with sales and parts teams to share field insights and support equipment and aftermarket sales efforts.

Skills

Startup & warranty service

Team leadership

Training delivery

Technical mentorship

Communication

Travel readiness

Job description

Hoffman Hydronics in Greensboro, NC is seeking a Field Support Manager to lead startup and warranty service across the territory. You and your team will be hands-on technical experts, building a Rep Services capability and partnering with manufacturers’ teams to keep projects on track.

Responsibilities include leading training on boilers, pumps, hydronic systems, reading schematics, and mentoring technicians. This role requires strong communication and regional travel.