Hydronics Field Startup & Warranty Leader

Hoffman & Hoffman Inc; Greensboro (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee‑owned ESOP structure

401(k) options

Job summary

Hoffman Hydronics is seeking a Field Support Manager to lead our Rep Services’ startup and warranty efforts across the territory. You’ll build and coach a small team, connect owners with qualified maintenance providers, and coordinate with manufacturers’ technical and applications teams to keep projects on track.

This role blends hands-on technical leadership with field training, mentorship, and strategic regional support for equipment sales.

Qualifications

• Several years of commercial/industrial HVAC or boiler/hydronic field experience, including startup, commissioning, or warranty service.
• Strong hands-on knowledge of boilers, pumps, water heaters, and controls, with the ability to read piping schematics, wiring diagrams, and engineering specs.
• Experience leading or mentoring technicians, or a clear desire to step into a leadership role focused on building a team and raising standards.
• Confident communicator who can keep owners and contractors calm, informed, and on track during stressful service situations.
• Comfortable working closely with manufacturers’ technical support teams and representing both the factory and Hoffman Hydronics in the field.
• Organized, focused documentation, and ready to use technology to capture knowledge and standardize procedures.
• Valid driver’s license and willingness to travel regionally for site work, recruiting, and training.

Responsibilities

• Lead startup and warranty activities on boilers, pumps, water heaters, controls, and related hydronic systems for projects across our territory.
• Verify installations and system performance against manufacturer recommendations and engineering design intent, and ensure systems are operating properly before you leave the site.
• Coordinate and support warranty issue resolution, including diagnostics, documentation, and communication with manufacturers and customers in time-sensitive situations.
• Build out a Rep Services team: define the skillsets needed, recruit and interview candidates, and help make key hiring decisions.
• Coach technicians on startup quality, troubleshooting, documentation, and customer communication.
• Maintain strong, trust-based relationships with manufacturers’ technical services and applications teams and represent their interests professionally in the field.
• Help develop standard HHY startup procedures, a service knowledge database, and digital tools that make technicians more effective.
• Work with sales and parts teams to share field insights and support equipment and aftermarket sales efforts throughout the territory.

Job description

Hoffman Hydronics is seeking a Field Support Manager to lead our Rep Services’ startup and warranty efforts across the territory. You’ll build and coach a small team, connect owners with qualified maintenance providers, and coordinate with manufacturers’ technical and applications teams to keep projects on track.

This role blends hands-on technical leadership with field training, mentorship, and strategic regional support for equipment sales.