Field Staff Manager: Scheduling, Retention & Ops Lead

Centria Autism; Farmington Hills (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Centria Autism in Farmington Hills, MI is seeking a Field Staff Manager to oversee scheduling for Behavior Technicians, coordinate assessments, staffing, and liaison with facility management to maintain safe operations and high-quality care. This role focuses on improving retention and building relationships with families while ensuring efficient workflows across onboarding and billing.

The Field Staff Manager will lead a multidisciplinary team, ensure compliance with policies, and support

Qualifications

• 1–3 years in operations management or sales; team leadership preferred.
• High school diploma required; Bachelor's degree preferred.
• Strong credentialing, HR and compliance knowledge.

Responsibilities

• Schedule and manage schedules for Behavior Technicians and assessments.
• Coordinate staffing, ensure authorization and smooth case starts.
• Oversee attendance, performance, and coordination with AOD.
• Maintain client engagement and high family satisfaction.
• Ensure payroll, billing accuracy and COB issue resolution.

Skills

Leadership

Operations mgmt

Budget mgmt

Communication

Staff mgmt

HR practices

Credentialing

Privacy regs

Problem solving

Travel availability

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Laptop/PC

Job description

Centria Autism in Farmington Hills, MI is seeking a Field Staff Manager to oversee scheduling for Behavior Technicians, coordinate assessments, staffing, and liaison with facility management to maintain safe operations and high-quality care. This role focuses on improving retention and building relationships with families while ensuring efficient workflows across onboarding and billing.

The Field Staff Manager will lead a multidisciplinary team, ensure compliance with policies, and support