Field Specialist - Specialty Chemicals

VIVA USA Inc; Casper (WY); On-site; USD 70,000 - 95,000; Full time

Job summary

VIVA USA Inc in Casper, WY provides on-site technical support for Specialty Chemicals customers by monitoring chemical treatment programs, performing field testing, maintaining equipment, managing inventories and ensuring safe, reliable operations.

The role serves as a key customer-facing representative and works with operations, sales, and technical teams to optimize customer outcomes. 2–5+ years in field operations and travel are typical, with strong customer-service and safety focus required.

Qualifications

• 2 to 5+ years in field operations with chemicals or oil and gas experience.
• Knowledge of industrial water treatment, production chemicals, refinery processes, or oilfield chemistry.
• Experience with troubleshooting pumps, injection systems, and related equipment.

Responsibilities

• Monitor chemical treatment applications and operating parameters.
• Conduct field sampling, product performance testing, and data collection.
• Troubleshoot chemical injection and application equipment.
• Perform preventive and corrective maintenance on field equipment.
• Manage chemical inventories, ordering, and material handling activities.
• Prepare service reports and communicate findings to customers and management.
• Ensure compliance with the client HSE, quality, and regulatory requirements.
• Develop strong customer relationships and support continuous improvement initiatives.
• Participate in technical training and competency development programs.

Skills

Field operations

Troubleshooting

Customer service

Analytical thinking

Independent worker

Education

Associate degree in Chemistry

Tools

SAP

Field testing tools

Job description

Provides on-site technical support for Specialty Chemicals customers by monitoring chemical treatment programs, performing field testing, maintaining application equipment, managing inventories, and ensuring safe, reliable operations. The role serves as a key customer-facing representative and works closely with operations, sales, and technical teams to optimize customer outcomes.

Key Responsibilities

• Monitor chemical treatment applications and operating parameters.
• Conduct field sampling, product performance testing, and data collection.
• Troubleshoot chemical injection and application equipment.
• Perform preventive and corrective maintenance on field equipment.
• Manage chemical inventories, ordering, and material handling activities.
• Prepare service reports and communicate findings to customers and management.
• Ensure compliance with the client HSE, quality, and regulatory requirements.
• Develop strong customer relationships and support continuous improvement initiatives.
• Participate in technical training and competency development programs.

Essential Requirements of the Role

• 2 to 5+ years of field operations, specialty chemicals, water treatment, production chemicals, refinery, or oil and gas experience.
• Knowledge of industrial water treatment, production chemicals, refinery processes, or oilfield chemistry.
• Experience with troubleshooting pumps, injection systems, and related equipment.

Desirable Attributes

• Strong analytical, communication, and customer-service skills.
• Ability to work independently at customer sites and travel as required.
• Commitment to safety and environmental compliance.

Soft Skills

• Customer relationship management and communication.
• Problem-solving and analytical thinking for diagnosing chemical and equipment issues.
• Self-management and adaptability in a fast-paced field environment.

Tools or Software

• Microsoft Excel for tracking chemical performance data, inventories, and reporting.
• Field reporting / service management systems such as SAP
• Chemical monitoring and testing tools including field analyzers, sampling equipment, and data collection systems used to monitor treatment performance.

Education

• Associate degree in Chemistry, Engineering Technology, Petroleum Technology, or related technical discipline preferred.
• Equivalent field experience may be accepted in lieu of formal education.

Industry Background or Experience

• Field operations, specialty chemicals, water treatment, production chemicals, refinery, or oil and gas experience.

Expected Role Challenges

• Troubleshooting customer chemical treatment issues while minimizing production impact and downtime.
• Managing multiple customer sites and priorities while maintaining safety and service quality.
• Working independently in field environments with variable conditions, travel, and urgent operational demands.

Working Conditions

• Should be comfortable with customer-facing field work, industrial environments, frequent travel, independent decision-making, and strict HSE compliance.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status