Field Specialist, Field Services Support

Ricoh; Chicago (IL); On-site; USD 34,000 - 41,000; Full time

Job summary

Ricoh is seeking a Field Specialist for Field Services Support in the Southern Chicago area. The role involves servicing, troubleshooting, and repairing advanced office equipment at customer sites, with daily travel within the territory and a primary focus on delivering outstanding customer service.

The ideal candidate has 3+ years in field service, formal technical training, relevant certifications, and strong electro-mechanical skills.

Qualifications

• 3+ years of field service or related technical experience.
• Technical school training or equivalent experience.
• At least one industry certification.
• Strong electro-mechanical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Valid driver's license with the ability to travel throughout the territory.

Responsibilities

• Diagnose, repair, and maintain multifunction printers, copiers, and related office technology.
• Manage a designated service territory, inventory, and customer relationships.
• Provide technical support and guidance to other technicians.
• Identify equipment upgrade and service opportunities.
• Complete service documentation and administrative tasks accurately.
• Deliver exceptional customer service and resolve technical issues efficiently.

Skills

Field service experience

Troubleshooting

Customer service

Communication

Education

Technical school training

Tools

Printer repair

Copier repair

Job description

Field Specialist, Field Services Support

• Southern Chicago Area.
• $25.00 - $30.00 per hour.

We're seeking a skilled Field Specialist to service, troubleshoot, and repair advanced office equipment at customer locations throughout the Southern Chicago area. This role is ideal for a hands-on technician who enjoys problem-solving, working independently, and delivering outstanding customer service.

Key Responsibilities

• Diagnose, repair, and maintain multifunction printers, copiers, and related office technology.
• Manage a designated service territory, inventory, and customer relationships.
• Provide technical support and guidance to other technicians.
• Identify equipment upgrade and service opportunities.
• Complete service documentation and administrative tasks accurately.
• Deliver exceptional customer service and resolve technical issues efficiently.

Qualifications

• 3+ years of field service or related technical experience.
• Technical school training or equivalent experience.
• At least one industry certification.
• Strong electro-mechanical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Valid driver's license with the ability to travel throughout the territory.

Physical Requirements

• Ability to lift up to 50 lbs. and move equipment as needed.
• Frequent standing, walking, bending, and lifting.
• Daily travel to customer locations.