Customer Success Field Engineer (Travel 80%)

Terso Solutions, Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Terso Solutions, Inc. in the United States is seeking a Customer Success Engineer who will join the Customer Operations team to partner with customers and deliver in-field services including installations, site qualifications, training and calibrations.

The role requires up to 80% travel, the ability to work with diverse engineering and account personnel, and a proactive, problem-solving mindset to ensure high customer satisfaction and effective issue resolution.

Qualifications

• Minimum of 2 years field service experience in a customer service or technical service position.
• Ability to travel up to 80% of the time on short notice.
• Strong interpersonal, communication and problem-solving skills.
• Experience working with engineering, customer and account personnel.

Responsibilities

• Independently travel and perform field services at customer locations (installations, site qualifications, training, calibrations, repairs).
• Arrives prepared with tools and customer-specific information needed for successful service delivery and inventory reconciliation.
• Communicate clearly with customers, translating technical terms into non-technical language.
• Stay up to date with product releases, firmware updates and process changes affecting customer success.
• Act as escalation point for customer support when needed and contribute to process improvements.

Skills

Travel planning

Customer focus

Communication

Problem solving

Team collaboration

Technical troubleshooting

Field service experience

Education

Associate Degree in Information Technology, Engineering, Business or related field

Job description

Terso Solutions, Inc. in the United States is seeking a Customer Success Engineer who will join the Customer Operations team to partner with customers and deliver in-field services including installations, site qualifications, training and calibrations.

The role requires up to 80% travel, the ability to work with diverse engineering and account personnel, and a proactive, problem-solving mindset to ensure high customer satisfaction and effective issue resolution.