Field Service Enginee r

InfoSight Corporation; Chillicothe (OH); Hybrid; USD 60,000 - 90,000; Full time

Job summary

InfoSight Corporation in Chillicothe, OH is seeking a Field Service Engineer to install, maintain, and repair customer equipment across the US. This role requires up to 75% travel with several overnight stays, and the ability to work independently or on a team to resolve complex field issues.

You will troubleshoot multi-system problems, coordinate scheduling of resources, and provide clear communications with customers and technicians.

Qualifications

• Associate degree and 2 years of technical experience, or a High School Diploma and 5 years of field service or electrical/mechanical technician experience.
• Travel up to 75% with potential overnight stays.
• Based in Chillicothe, Ohio; US-wide travel.

Responsibilities

• Install, perform preventive maintenance, and repair customer equipment.
• Schedule resources and logistics for service activities at customer sites.
• Communicate with customer technicians about equipment status to ensure satisfaction.
• Analyze test data to diagnose issues and support design/process corrections.
• Provide technical phone support to customers.
• Work with limited direction and show initiative.
• Excellent communication, listening, and interpersonal skills.
• Proficient in Excel and Microsoft Word.

Skills

Troubleshooting

Field service

Customer interaction

Communication

PLC troubleshooting

Education

Associate degree in technical field

High school diploma with 5 years field service experience

Tools

Excel

Microsoft Word

Job description

Work at InfoSight

CAREERS

Field Service Engineer

This Field Service role supports customers throughout the US as needed. The position will be based from Chillicothe, Ohio. Travel expectations are 75% with some overnight stays. The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair customers equipment.

Roles and Responsibilities:

• Perform total system level troubleshooting on complex multi-symptom problems.
• Schedule all resources and logistics required to perform services and maintenance activities on customers’ site/property.
• Maintain daily interface with Customer technicians on equipment status issues, to ensure satisfaction of primary customers.
• Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process.
• Provide technical phone support to customers.
• Demonstrated ability to work well with limited direction and information.
• Show Initiative, motivation and outside of the box thinking.
• Excellent communication skills, listening skills, and interpersonal skills.
• Proficient in general computer skills, particularly Excel and Microsoft Word.
• PLC troubleshooting skills a plus.

Education and/or Experience:

Associate degree and 2 years of technical experience, or a High School Diploma and 5 years of field service or electrical / mechanical technician experience.