Field Solutions Engineer

Level 10, LLC; Hoffman Estates (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an Entry Level Field Solutions Engineer to provide technical expertise and customized solutions. You will be responsible for customer consultations, solution design, implementation oversight, and relationship management. The ideal candidate will have strong communication skills and a passion for technology. This is a full-time position in Hoffman Estates, Illinois.

Qualifications

• Entry level position requiring basic technical expertise and problem-solving skills.
• Ability to communicate technical concepts to various audiences.
• Capable of designing and implementing solutions based on customer needs.

Responsibilities

• Act as technical advisors to customers for solution evaluation.
• Design customized solutions considering customer requirements.
• Oversee implementation of solutions ensuring successful installations.
• Conduct testing and validation for quality assurance.
• Provide training on maintaining implemented solutions.
• Collaborate with product development teams for feedback.
• Build relationships with customers and understand their business challenges.
• Maintain documentation of solutions and support activities.

Job description

We are seeking a Field Solutions Engineer to join our team. The Field Solutions Engineer department delivers technical expertise, customized solutions, and excellent customer support. Their contributions are essential for ensuring successful implementation, deployment, and ongoing maintenance of complex technology solutions in diverse customer environments.

Purpose: The Field Solutions Engineer department is responsible for providing technical expertise and support to customers, often in complex or specialized environments.

Scope: Our IT department is made up of the following roles: Field Solutions Manager, Field Solutions Engineer Lead, Field Solutions Engineers

Responsibilities:

• Technical Consultation: Field Solutions Engineers act as technical advisors to customers, helping them understand and evaluate solutions that meet their specific needs and requirements.
• Solution Design and Architecture: Design customized solutions based on customer requirements, considering factors such as scalability, performance, security, and integration with existing systems.
• Implementation and Deployment: Field Solutions Engineers oversee the implementation of solutions at customer sites, ensuring that installations are completed successfully and according to specifications.
• Testing and Validation: They conduct thorough testing and validation of solutions to ensure they meet quality standards and perform as expected.
• Customer Training and Support: Field Solutions Engineers provide training sessions to customers on how to use and maintain implemented solutions effectively.
• Collaboration and Knowledge Sharing: Field Solutions Engineers often work closely with product development teams, providing feedback from the field to improve products and develop new features.
• Customer Relationship Management: They build and maintain strong relationships with key customer contacts, understanding their business challenges and providing strategic guidance on technology solutions that align with their goals.
• Documentation and Reporting: They maintain accurate documentation of implemented solutions, configurations, and support activities.

Seniority level: Entry level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: IT Services and IT Consulting