Field Site Administrator

MANTECH; Los Angeles (CA); Presencial; USD 34.000 - 55.000; A tiempo parcial

Descripción de la vacante

MANTECH seeks a motivated Field Site Administrator for our Los Angeles, CA location. This part-time onsite role (up to 20 hours/week) focuses on technical IT support for regional customers, handling Windows/Microsoft 365, AV systems, and network issues.

You will install and configure desktops, laptops, printers, and servers, while managing incidents via a ticketing system and coordinating with multiple customer sites in California.

Formación

• 7+ years of experience in related Information Technology positions.
• Experience resolving technical issues with Windows workstations and Microsoft 365, local network/VPN, printers and AV systems.
• Experience managing incidents with ticketing systems (ServiceNow, Remedy).
• Excellent written and verbal communication with senior/executive staff.
• Ability to travel to customer sites in California up to 25%.

Responsabilidades

• Provide deskside support to resolve incidents with Windows, Microsoft 365, and AV equipment.
• Install and configure hardware including desktops, laptops, printers, scanners, servers, and AV gear.
• Manage and prioritize tickets from NYC and other regional locations, ensuring timely follow-up.

Conocimientos

Windows OS

Microsoft 365

Active Directory

VPN & networking basics

Customer service

Ticketing systems (ServiceNow/Remedy)

Communication skills

Educación

Bachelor’s degree

Herramientas

ServiceNow

Remedy

Cisco VTC equipment

Descripción del empleo

MANTECH seeks a motivated, career and customer-oriented Field Site Administrator to join our team in Los Angeles, CA. This is a part-time onsite position (no more than 20 hours per week) that requires occasional travel to customer sites in California. In this role you will provide technical support for regional customers with general IT issues.

Responsibilities Include But Are Not Limited To

• Provide deskside support to customers to resolve incidents with Microsoft and other COTS products, custom applications, local area network connectivity, and basic functionality with AV equipment.
• Install and configure hardware to include desktops, laptops, printers, multifunction devices, scanners, servers, and AV equipment.
• Manage and prioritize incidents and requests from the primary NYC location and other customer locations in the region to ensure that the highest priority staff and tickets receive immediate focus, and all tickets receive regular follow up until resolved.
• Provide support for setting up new or expanding customer locations and/ or customer site relocations.
• Power cycle and provide basic troubleshooting support for network switches and devices, replace defective cabling and simple cabling electronics and components, and install network data drops and associated cabling to patch panels.

Minimum Requirements

• 7+ years of experience in related Information Technology position(s).
• Experience resolving technical issues withWindows workstations, Microsoft Office applications - Microsoft 365 (Excel, PowerPoint, Teams, SharePoint, Copilot), local network and VPN connectivity, printers, scanners, and other connected peripherals, network printers, scanners, and multifunction devices, Microsoft Active Directory and DHCP, print servers, video conferencing, and AV systems.
• Experience managing technical issues and tasks with a ticketing system, i.e., ServiceNow, Remedy, etc.
• Demonstrated excellence in written and verbal communication and outstanding customer service skills working with senior and executive level staff.
• Ability to travel to customer sites within California up to 25% of the time.

Preferred Qualifications

• Experience working with Microsoft SCCM, Crestron, VIQ applications, and Cisco VTC equipment
• Bachelor’s degree

Clearance Requirements:

Must be a US Citizen and able to obtain and maintain a Public Trust clearance

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Regular movement around a customer’s campus or large customer sites is required throughout the day to provide hands-on support to customers.
• The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.