Deputy Regional Manager

MANTECH; San Antonio (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

MANTECH seeks a motivated, career and customer-oriented Deputy Regional Manager to join our team at our San Antonio TX Location.

The role provides leadership and hands-on support to a multi-site IT services team, ensuring SLAs and budget objectives are met. Strong travel flexibility, extensive communication skills, and a 8570 Level II certification are required.

Qualifications

• Five years’ experience delivering IT services (primarily hardware).
• Excellent communication skills, verbal and written; interface with customers.
• Must be able to travel as needed to support objectives.
• 8570 Level II certification, such as Security+ CE.

Responsibilities

• Aid in management and hands-on support to regional activities; lead technicians across sites.
• Coordinate with Senior Leadership; maintain operational processes and SLAs.
• Participate in interviews and hiring decisions; establish training and processes.
• Submit regular reports on operations, training, and project management.
• Approve travel requests and coordinate with officials to define support requirements.
• Act as Alternate POC for regional customer concerns; publish schedules and rosters.
• Track productivity and onboard new employees; enforce compliance standards.
• Provide close communication with customers, senior leaders, and other management.

Skills

Leadership

IT service delivery

Customer communication

Travel readiness

Job description

MANTECHseeks a motivated, career and customer-oriented DeputyRegional Managerto join ourteamat our San Antonio TX Location.

Responsibilities include but are not limited to:

• The Deputy Regional Manager is responsible for aiding in the management and hands-on support as needed to all activities within the region, by providing leadership and direction to a multi-faceted team of technicians providing IT support to multiple sites in these service categories, but not limited to: Desktop support, AVMM\VTC, CAN management, telephony, TV services, cabling/infrastructure, patch management in a thin/thick client/laptop environment, and break/fix efforts with associated Service Level Agreements for completion times.
• This role will require close coordination with Senior Leadership, and more so, in the absence of the Regional Manager to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives.
• Participates in interview, contributing to hiring decisions, enforcing work roles, and establishing both training and operational processes to ensure adequate human resources to meet the challenges of the region.
• May submits regular reports on daily operations, refresh efforts, and project management and delivers or oversees training to maintain adequate human resources to meet regional challenges.
• Submits and approves travel requests, to support regional needs and coordinates with government officials to present or clarify support requirements.
• Serves as the Alternate POC to address regional customer concerns, publishes work schedules and on-call rosters and collaborates with other Regional Managers to pool resources as needed.
• Tracks productivity to determine worker or process weaknesses, onboards new employees and enforces compliance standards for both the customer and ManTech.
• Sets goals and evaluate employee performance and provides direct and indirect feedback to subcontractors temporarily assigned to the region, as required.
• Provides close communication and collaboration with customers, senior leaders, and other ManTech management personnel.

Minimum Qualifications:

• Five years’ experience delivering IT services (primarily hardware)
• Able to support travel as needed to support operational objectives. Travel opportunities available as desired in support of wider program objectives, and learning in other areas of program support may be available
• Excellent communication skills, both verbal and written; ability to interface with the customer daily and explain complex technical topics to both internal and external customers with ease.
• Must have a 8570 Level II certification, such as Security+ CE

Preferred Qualifications:

• Five years of hands-on hardware deployment experience supporting network, end-user, conference room and other IT services

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time
• Constantly operates a computer and other office productivity machinery, such as a computer
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.