Field Services & Training Specialist II

ModivCare Solutions, LLC; Dover (DE); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare Solutions, LLC is seeking a Field Services Specialist II to support field investigations, provider relations and training compliance for high-quality transportation services. You will collaborate with leadership to schedule visits, verify contract standards, and maintain trainer certifications.

The role includes attending third-party trainings, identifying issues, and assisting in action plans. Expect up to 75% local travel and a strong emphasis on compliance and communication.

Qualifications

• Must have a high school diploma or equivalent.
• CTAA and/or NSC certifications are a plus.
• Proficiency in MS Word, Excel and Outlook is preferred.

Responsibilities

• Assist in field investigations, observations and provider relations support.
• Schedule field work in collaboration with organizational leadership.
• Verify provider adherence to contract standards for drivers and vehicles; monitor on-time performance.
• Maintain train-the-trainer certifications for CTAA/NSC.
• Attend trainings conducted by third-party trainers to ensure compliance with CTAA/NSC standards.
• Proactively inform leadership of findings and help create action plans.
• Travel locally 75%+ within the assigned state.

Skills

Verbal communication

Written communication

Presentation skills

Time management

Education

High School Diploma

CTAA certification

NSC certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Modivcare Solutions, LLC is seeking a Field Services Specialist II to support field investigations, provider relations and training compliance for high-quality transportation services. You will collaborate with leadership to schedule visits, verify contract standards, and maintain trainer certifications.

The role includes attending third-party trainings, identifying issues, and assisting in action plans. Expect up to 75% local travel and a strong emphasis on compliance and communication.