Field Services Specialist II

Modivcare; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Smartphone stipend

Job summary

Modivcare is seeking a Field Operations Trainer to schedule and conduct field visits, verify provider adherence to standards, and maintain trainer certifications across assigned facilities. You will collaborate with leadership to ensure on-time performance and service quality.

The role requires strong communication, map/GPS literacy, and the ability to travel locally 75%+ within the state, while supporting network digitization and platform initiatives.

Qualifications

• High School Diploma required and relevant field service experience.
• Valid driver's license for the appropriate vehicle type.
• Experience in healthcare or compliance-related setting is preferred.
• Knowledge of local area road laws and ability to read maps or GPS.
• Excellent verbal and written communication and presentation skills.
• Willing to travel locally 75%+ within assigned state.

Responsibilities

• Schedules field work in collaboration with organizational leadership.
• Performs assisted scheduled and random visits to healthcare facilities and contracted providers to verify level of service, provider's adherence to contract standards for drivers and vehicles, and on-time performance.
• Tracks and maintains train-the-trainer certification for Passenger Assistance.
• Attends training sessions conducted by third-party trainers to ensure CTAA/NSC instructional standards are maintained.
• Informs leadership of findings and provides support in creating an action plan.
• Oversees training compliance with the organization's curriculum.
• Supports network digitization, platform utilization, and market initiatives.
• Occasional business travel may be required.

Skills

Field service

Training delivery

Independent work

Time management

Verbal communication

Written communication

GPS/map reading

MS Office

Travel readiness 75%+

Education

High School Diploma

CTAA certification

NSC certification

Tools

MS Word/Excel/Outlook

Job description

This role…

• Schedules field work in collaboration with organizational leadership.
• Performs assisted scheduled and random visits to healthcare facilities and contracted providers to verify level of service, provider's adherence to contract standards for drivers and vehicles, and on-time performance.
• Tracks and maintains train-the-trainer certification for Passenger Assistance.
• Attends random or scheduled training sessions being conducted by third-party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard.
• Makes preliminary determination on trainer compliance with CTAA/NSC training.
• Informs leadership of findings and provides support in creating an appropriate action plan.
• Oversees training compliance with the organization's prescribed curriculum.
• Supports network digitization, platform utilization, and other market specific initiatives.
• Participate in other projects or duties as assigned.
• Occasional business travel may be required.

We are interested in speaking with individuals with the following…

• High School Diploma required.
• One (1) plus years of field service experience.
• Valid driver's license for the appropriate vehicle type.
• CTAA and/or NSC certifications is a plus.
• Defensive Driving and PASS training is a plus.
• Or equivalent combination of education and/or experience.
• Experience in healthcare or compliance-related setting.
• Knowledge of routine transportation and/or vehicle maintenance check-ups.
• Knowledge of local area road laws and regulations and the ability to read and follow maps and/or GPS.
• Excellent verbal and written communication and presentation skills with the ability to train a prescribed curriculum.
• Ability to follow complex instructions.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.
• Willing and able to travel locally 75%+ within assigned state.
• Ability to use a hands-free mobile phone.

Modivcare will provide a company vehicle, a gas card and a smart phone stipend for this role.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.