Field Services Technician I — End-User IT Support & Repairs

Ironbow; Fairfax (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Iron Bow Technologies is seeking an IT Support Technician to provide direct end-user technical support for the Virginia Information Technology Agency (VITA) contract across Virginia and surrounding areas. The role includes installs, maintenance and repair of equipment, software, and services at client sites, with remote assistance and on-site support as needed.

You will handle system updates, ticketing, asset management and perform break/fix support.

Qualifications

• Valid driver’s license required.
• Self-driven attitude and problem-solving mindset.
• Ability to communicate complex resolutions to end users and internal teams.
• Empathize with customers.

Responsibilities

• Provide technical/IT support for Commonwealth of Virginia.
• Responsible for system updates, ticketing and asset management.
• Perform break/fix software & hardware support (including OEM-certified warranty repair).
• Execute asset disposal activities.
• Support end users remotely or onsite, including shipment of replacement devices.
• Provide remote and onsite support; image Commonwealth devices.
• Support Windows OS, software/applications, troubleshooting, diagnostics, repairs.

Skills

Driver's license

Self-driven

Troubleshooting

Asset tags

Communication

Empathy

Job description

Iron Bow Technologies is seeking an IT Support Technician to provide direct end-user technical support for the Virginia Information Technology Agency (VITA) contract across Virginia and surrounding areas. The role includes installs, maintenance and repair of equipment, software, and services at client sites, with remote assistance and on-site support as needed.

You will handle system updates, ticketing, asset management and perform break/fix support.