Field IT Technician II — Onsite & Remote Support

Ironbow; Wytheville (VA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Family-oriented culture

Growth opportunities

Community impact

Job summary

Ironbow in Virginia is seeking an IT Support Technician to deliver comprehensive tech support for the Virginia Information Technology Agency (VITA) contract. Responsibilities include troubleshooting hardware and software issues and performing routine maintenance.

The candidate should have at least 2 years of experience, strong problem-solving skills, and a valid driver’s license. Compensation ranges from $19-$24/hr, reflecting individual experience and qualifications.

Qualifications

• 2+ years of experience in IT support.
• Proficient in Windows 10/11 & MAC operating systems.
• Ability to pass background checks.

Responsibilities

• Provide technical support for the VITA contract.
• Perform routine maintenance on customer assets.
• Resolve all IT issues comprehensively and timely.

Skills

System imaging and deployment

Basic hardware troubleshooting

Network troubleshooting

Active Directory password resets

Customer-focused mindset

Education

High School plus advanced training

A+ or Network+ certification

Job description

Ironbow in Virginia is seeking an IT Support Technician to deliver comprehensive tech support for the Virginia Information Technology Agency (VITA) contract. Responsibilities include troubleshooting hardware and software issues and performing routine maintenance.

The candidate should have at least 2 years of experience, strong problem-solving skills, and a valid driver’s license. Compensation ranges from $19-$24/hr, reflecting individual experience and qualifications.