Field Services Technician 3

Cubic Corporation; Concord (NH); On-site; USD 44,000 - 51,000; Full time

Job summary

Cubic Transportation Systems is seeking a Field Services Technician 3 to install, maintain, troubleshoot, and repair electronic equipment at field locations, supporting reliable system operation.

You will diagnose issues, interpret schematics, perform system checks, and collaborate with engineering and customer agencies. The role requires travel, strong problem-solving, and compliance with safety policies, including DOT testing.

Qualifications

• Minimum 2–4 years of experience in electronic equipment maintenance and repair.
• Associate degree in electronics or related field preferred or equivalent training.
• Proficiency in basic computer operations and common software applications.
• Strong problem-solving and ability to work independently in the field.
• Excellent verbal and written communication skills.
• Physically able to lift up to 50 lbs and work in challenging environments.
• Willingness to travel domestically and internationally as required.
• Safety-sensitive position with pre-employment and random DOT testing.

Responsibilities

• Install, initiate operation, maintain, troubleshoot, and repair electronic equipment at field locations.
• Diagnose, rework, repair, and maintain equipment using tools, test equipment, schematics, and manuals.
• Interpret schematics, drawings, and manuals to support diagnostics and maintenance.
• Perform system checks to ensure device readiness and operation.
• Coordinate or supervise field installations and maintenance activities.
• Mentor less experienced field technicians and support problem resolution.
• Maintain records and coordinate with engineering for process improvements.

Skills

Problem-solving

Communication

Customer service

Reading technical documents

Independent work

Time management

Education

Associate degree in electronics or related field

Equivalent technical school training

Job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: The Field Services Technician 3 installs, maintains, troubleshoots, and repairs electronic equipment at field locations to support reliable system operation. This role performs diagnostics, system checks, equipment adjustments, technical documentation, and customer support while working independently and collaborating with engineering personnel, subcontractors, customer agencies, and internal teams to resolve field issues and minimize downtime. The position may also serve as a technical resource to team members by providing guidance, helping coordinate work, and supporting problem resolution and process improvement.

Essential Job Duties and Responsibilities:

• Install, initiate operation, maintain, troubleshoot, and repair electronic equipment at field locations.

• Diagnose, rework, repair, and maintain equipment using hand tools, test equipment, electronic measuring devices, schematics, wiring diagrams, functional block diagrams, and maintenance manuals.

• Interpret schematics, engineering drawings, wiring diagrams, and technical manuals to support diagnostics, repairs, and equipment maintenance.

• Perform system checks to ensure device readiness and continued operation.

• Adjust, align, modify, or recommend changes to circuitry, components, equipment, or installation specifications to meet operating standards and improve assembly and maintenance efficiency.

• Consult with engineering personnel to resolve unusual or complex system operation and maintenance issues.

• Build cable assemblies and Printed Circuit Boards (PCBs) as required.

• Perform site surveys for change notices and coordinate or supervise equipment installation at field sites as needed.

• Collaborate with technicians, subcontractors, customer agencies, and internal teams to resolve field issues, support long-term projects, and minimize downtime.

• Interface professionally with customer agencies during operational and performance meetings to review equipment and service trends, provide support, and maintain strong client relationships.

• Respond to customer inquiries, complaints, and requests with professionalism and clarity.

• Prepare technical reports, charts, and graphs to document operating characteristics, performance trends, and deviations from design specifications for engineering review.

• Maintain accurate records and logs of maintenance activities in accordance with contractual requirements.

• Serve as a technical resource and point of escalation for team members to support issue resolution and process improvement.

• May assume a lead role on assigned tasks or projects to help coordinate work, support team members, and resolve issues as needed.

• Mentor less experienced field technicians to support task completion, problem resolution, and skill development.

• Perform general maintenance, technical, and semi-technical tasks not limited to electronics.

• Comply with all safety policies and procedures, including DOT regulations for safety-sensitive roles.

• Perform other duties as assigned.

• Mentor less experienced field technicians to support task completion, problem resolution, and skill development.

Minimum Job Requirements

• Minimum of 2 to 4 years of relevant experience in electronic equipment maintenance and repair or related field.

• Associate degree in electronics or related technical field, or equivalent technical school training is preferred.

• Proficiency in basic computer operations and common software applications.

• Strong problem-solving skills and the ability to work independently in the field.

• Ability to follow instructions, prioritize tasks, and meet deadlines.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Proficient in reading and interpreting technical documentation.

• Physically capable of lifting up to 50 lbs. and working in challenging environments (e.g., crowded public stations, extreme temperatures, noisy areas, extended standing, and stair climbing).

• Flexibility to work on-call, weekends, or holidays as needed.

• Ability to travel domestically and internationally as required.

• Cubic’s commitment is to provide a safe, healthy, and productive environment for both its employees and the public who utilize our transportation products and services. This is a safety sensitive position which requires that you submit to pre-employment drug and/or alcohol testing and random drug and/or alcohol testing during your employment with Cubic in accordance with the Department of Transportation (DOT) regulations.

Cubic Pay Range:

$31.93 - $37.00 + benefits.

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Worker Type:

Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.