Field Service Supervisor

Cubic Corporation; Boston (MA); On-site; USD 92,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with match

Paid time off

Parental leave

9/80 schedule

Job summary

Cubic Transportation Systems in Boston, MA seeks a field maintenance coordinator responsible for overseeing repair and maintenance of equipment at field sites. You will plan, assign, and monitor technician work, analyze reliability data, and provide technical guidance to field personnel to ensure readiness and contract compliance.

Travel to customer sites is required; a valid driver’s license and strong communication, troubleshooting, and leadership skills are essential.

Qualifications

• Bachelor’s degree and 5+ years of related field service experience.
• Experience leading or coordinating technical teams in field service.
• Excellent customer service and troubleshooting skills.
• Strong technical and mechanical aptitude.
• Willingness to travel to field sites and lift up to 50 pounds as needed to perform essential duties.

Responsibilities

• Oversee field equipment set-up, installation, commissioning, repair and ongoing maintenance.
• Plan, prioritize, and coordinate daily work activities and technician assignments.
• Analyze corrective maintenance data and identify root causes to improve reliability.
• Provide technical guidance to field personnel using test equipment and schematics.
• Coordinate materials, supplies, tools, and equipment for installation and repair.
• Develop and update maintenance procedures and records for audit readiness.
• Support training programs related to testing, rework, and preventive maintenance.
• Conduct quality reviews of maintenance activities to ensure compliance.
• Partner with engineering and stakeholders to resolve complex issues and consider modifications.
• Manage technician schedules, workload, performance and field service activities.

Skills

Customer service

Troubleshooting

Leadership

Mechanical aptitude

Education

Bachelor’s degree

Job description

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary

Oversees and coordinates the repair and maintenance activities to equipment at field sites. Applies electrical theory and related knowledge to test, maintain and modify development or operational electrical machinery and electrical control equipment and circuitry. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making abilities.

Essential Job Duties and Responsibilities

• Oversee field equipment set‑up, installation, commissioning, repair, and ongoing maintenance activities to ensure operational readiness and contractual performance requirements are met.
• Plan, prioritize, and coordinate daily work activities, technician assignments, testing, troubleshooting, and repair efforts to support timely resolution of equipment issues.
• Analyze corrective maintenance data, identify recurring trends and root causes, and implement effective technical solutions to improve equipment reliability and service performance.
• Provide technical guidance to field personnel using test equipment, schematics, wiring diagrams, maintenance manuals, functional diagrams, and related tools to diagnose and resolve equipment malfunctions.
• Coordinate the flow, availability, and deployment of materials, supplies, tools, machinery, and equipment required to support installation, maintenance, and repair operations.
• Develop, maintain, and update operational documentation, maintenance procedures, manuals, work instructions, and records to support consistent execution and audit readiness.
• Implement and support technical training programs related to equipment testing, rework, repair, troubleshooting, and preventive maintenance practices.
• Conduct quality reviews of maintenance activities and records to ensure accuracy, completeness, and alignment with contractual, legal, regulatory, safety, and company requirements.
• Partner with engineering, internal stakeholders, external customers, and field leadership to evaluate operational needs, resolve complex technical issues, and recommend equipment modifications or replacements when performance standards are not met.
• Manage technician schedules, workload distribution, performance, and day‑to‑day field service activities to support department goals and customer commitments.

Minimum Job Requirements

• Bachelor’s degree with a minimum of five years of related experience, or an equivalent combination of education and work experience.
• Demonstrated experience leading or coordinating technical teams in a field service, maintenance, repair, or installation environment.
• Excellent customer service and troubleshooting skills.
• Strong technical and mechanical aptitude.
• Ability to comply with the Company’s standard field practices and adapt to remote field site environments.
• Ability to perform work on equipment, including bending, stooping, pushing, pulling, and lifting up to 50 pounds, as required to perform essential job duties.
• Must be able to travel to field sites, customer locations, or other assigned work locations as required to perform essential job duties.
• A valid driver’s license is required.

Cubic’s commitment is to provide a safe, healthy, and productive environment for both its employees and the public who utilize our transportation products and services. This is a safety sensitive position which requires that you submit to pre‑employment drug and/or alcohol testing and random drug and/or alcohol testing during your employment with Cubic in accordance with the Department of Transportation (DOT) regulations.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range: $92,000.00 - $106,000.00 + benefits. The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

All regular, full‑time and part‑time employees (working an average of 20 hours per week) are eligible for benefits that are effective on the first day of employment.

Benefits

• Medical, dental and vision insurance
• Company‑paid disability (company continues full pay and benefits for up to six weeks)
• Life insurance options
• Critical illness and accident coverages
• Flexible Spending Accounts
• Pre‑paid legal plan
• Travel accident insurance
• award‑winning well‑being program which includes an employer‑funded lifestyle spending account
• up to six weeks of paid parental leave
• 401k Retirement Plan with a company match
• Backup childcare
• Pet care
• Pet insurance
• Virtual tutoring
• Tuition reimbursement program
• 9/80 work schedule
• Time‑off policies to help encourage employees to take time for rest and relaxation
• flexible time‑off arrangement for full‑time salaried employees
• paid time‑off (PTO)/Sick leave at a rate of 5.23 hours bi‑weekly for part‑time and hourly employees
• 11 paid holidays throughout the calendar year

Worker Type: Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

We are proud to be an Equal Opportunity/Affirmative Action-Employer.

We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, national origin, military or veteran status, and any other basis protected by applicable law.

For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help

To learn more, visit Cubic.com. Follow us on LinkedIn!

Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Cubic is dedicated to providing a comprehensive employee benefits program. With a presence in over 60 countries and more than 5,000 employees worldwide, Cubic is committed to hiring and retaining a diverse workforce.