Field Service Supervisor

Cubic Digital Intelligence; Boston (MA); On-site; USD 92,000 - 106,000; Full time

Job summary

Cubic is seeking a senior field service professional to oversee repair and maintenance of equipment at client sites, applying electrical theory to test and modify control systems. This role typically works under general supervision, with strong decision-making responsibilities.

The incumbent will lead technicians, plan daily activities, analyze maintenance data to improve reliability, and collaborate with engineering to address complex issues.

Qualifications

• Bachelor’s degree with at least five years of related experience.
• Experience leading or coordinating technical teams in field service, maintenance, or installation.
• Excellent customer service and troubleshooting skills.
• Strong technical and mechanical aptitude.
• Willing to travel to field sites; valid driver’s license is required.
• Ability to work on equipment and adapt to remote field site environments.

Responsibilities

• Oversee field equipment set-up, installation, commissioning, repair, and ongoing maintenance activities.
• Plan, prioritize, and coordinate daily work activities, technician assignments, testing, troubleshooting, and repair.
• Analyze corrective maintenance data, identify recurring trends and root causes, and implement effective solutions.
• Provide technical guidance to field personnel using test equipment, schematics, wiring diagrams, maintenance manuals, and related tools.
• Coordinate the flow, availability, and deployment of materials, supplies, tools, machinery, and equipment.
• Develop and update maintenance procedures, manuals, work instructions, and records for audit readiness.
• Implement and support technical training programs related to equipment testing and preventive maintenance.
• Conduct quality reviews of maintenance activities and records.

Skills

Customer service

Troubleshooting

Technical aptitude

Team leadership

Education

Bachelor’s degree

Job description

Company Details
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details
Job Summary: Oversees and coordinates the repair and maintenance activities to equipment at field sites. Applies electrical theory and related knowledge to test, maintain and modify development or operational electrical machinery and electrical control equipment and circuitry. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making abilities.
Essential Job Duties And Responsibilities

• Oversee field equipment set-up, installation, commissioning, repair, and ongoing maintenance activities to ensure operational readiness and contractual performance requirements are met.
• Plan, prioritize, and coordinate daily work activities, technician assignments, testing, troubleshooting, and repair efforts to support timely resolution of equipment issues.
• Analyze corrective maintenance data, identify recurring trends and root causes, and implement effective technical solutions to improve equipment reliability and service performance.
• Provide technical guidance to field personnel using test equipment, schematics, wiring diagrams, maintenance manuals, functional diagrams, and related tools to diagnose and resolve equipment malfunctions.
• Coordinate the flow, availability, and deployment of materials, supplies, tools, machinery, and equipment required to support installation, maintenance, and repair operations.
• Develop, maintain, and update operational documentation, maintenance procedures, manuals, work instructions, and records to support consistent execution and audit readiness.
• Implement and support technical training programs related to equipment testing, rework, repair, troubleshooting, and preventive maintenance practices.
• Conduct quality reviews of maintenance activities and records to ensure accuracy, completeness, and alignment with contractual, legal, regulatory, safety, and company requirements.
• Partner with engineering, internal stakeholders, external customers, and field leadership to evaluate operational needs, resolve complex technical issues, and recommend equipment modifications or replacements when performance standards are not met.
• Manage technician schedules, workload distribution, performance, and day-to-day field service activities to support department goals and customer commitments.

Minimum Job Requirements

• Bachelor’s degree with a minimum of five years of related experience, or an equivalent combination of education and work experience.
• Demonstrated experience leading or coordinating technical teams in a field service, maintenance, repair, or installation environment.
• Excellent customer service and troubleshooting skills.
• Strong technical and mechanical aptitude.
• Ability to comply with the Company’s standard field practices and adapt to remote field site environments.
• Ability to perform work on equipment, including bending, stooping, pushing, pulling, and lifting up to 50 pounds, as required to perform essential job duties.
• Excellent customer service and troubleshooting skills.
• Strong technical and mechanical aptitude.
• Must be able to travel to field sites, customer locations, or other assigned work locations as required to perform essential job duties. A valid driver’s license is required.

Cubic’s commitment is to provide a safe, healthy, and productive environment for both its employees and the public who utilize our transportation products and services. This is a safety sensitive position which requires that you submit to pre-employment drug and/or alcohol testing and random drug and/or alcohol testing during your employment with Cubic in accordance with the Department of Transportation (DOT) regulations.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.


Cubic Pay Range
$92,000.00 - $106,000.00 + benefits.


The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.




Worker Type
Employee


We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.