Field Services Technician

Pro-Vision Solutions, LLC; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Pro-Vision Solutions, LLC is seeking an Installation Technician to represent the company with industry-leading installation and servicing quality. You will provide expert on-site installation and friendly customer interaction, enabling continued leadership in product innovation and service excellence.

The role emphasizes completing installations and service work per procedures, maintaining safety and a professional appearance, and communicating effectively with customers and the home office.

Qualifications

• Must have a valid driver's license to operate company vehicles for installations.

Responsibilities

• Complete product installations according to procedures.
• Complete service work according to procedures.
• Maintain a clean and orderly work vehicle.
• Provide documented feedback on deviations and improvements.
• Ensure customer approvals with proper signatures.

Skills

Valid driver's license

12V vehicle upfitting

Physical strength

Climb stairs/ladders

MS Office familiarity

Professional onsite appearance

Customer communication

Tools

GPS systems

Vehicle upfit tools

Job description

Summary of job:
The Installation Technician will represent the company and provide an industry leading level of quality installation and servicing of our products. The Installation Technician will convey the most professional level of onsite customer service by providing expert installation and friendly customer interaction. The Installer will enable the company to maintain a continued commitment to being the industry leader for product innovation, quality and services.

Standards, responsibilities and duties for this position:

• Complete product installations according to procedures
• Complete service work according to procedures
• Utilize safe and defensive driving habits to maintain a clean driving record
• Work at an efficient pace to maintain a competitive install and service cost for customers
• Comply with all procedures and provide documented feedback of all deviations
• Properly organize and maintain a spare parts inventory.
• Maintain a clean and orderly work vehicle
• Team player with a positive, professional and proactive attitude
• Follow all company processes, policies and procedures
• Methodical approach to work

Qualifications

Qualifications and work requirements for this position:

• Have valid driver's license to drive company vehicle to customer locations and provide all required installation services to fulfill assignments
• Must have 12 volt vehicle upfitting/outfilling installation knowledge including GPS and exterior and interior monitoring systems
• Must be able to alternate from sitting to standing at will with the ability to climb steps/ladders, crouch and kneel as needed to complete installation tasks
• Must be able to lift 75 lbs. and 35 lbs. over head
• Ability to fit in/under semi-confined space (inside and under vehicles) to complete installation processes
• Maintain a minimum of 95% accuracy of Target Times for assigned installations
• Maintain a clean, driving record through safe and defensive driving to ensure the ability to be insured on corporate auto policy
• Ensure installations are completed accouring to installation and service work orders
• Ensure that customer approves all work with proper signatures in all agreements
• Document all non-standard installations/service, proactively provide an appropriate solution and determine how the issue will be eliminated in the future
• Familiar with and have the ability to use microshoft office applications as needed
• Maintain professoinal onsite appearance and provide professional customer communication
• Provide the necessary paperwork and reports to the home office in a timely manner as required
• Provide process improvement suggestions for any install/service aspect of the company
• Must follow and adhere to all policies and procedures in the current version of the Pro-Vision Installation policy and procedure manual

Additional requirements and duties as assigned within the company's best interest

We are Equal Opportunity Employer and value diversity at our company. We provide reasonable accommodations to qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act.