Field Service Technician Turret

Amada America, Inc.; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Amada America, Inc. is seeking a field service installer in San Antonio, TX to complete all installation aspects and ensure customer satisfaction. You will travel regularly, document service reports weekly, and coordinate with departments to resolve issues.

Strong mechanical, electrical, and hydraulic expertise, plus proficiency with hand tools, meters, and oscilloscope, are essential. Excellent communication and teamwork are required.

Qualifications

• Experience with mechanical, electrical, and hydraulic systems.
• Ability to use hand tools, Volt/Ohm meter, and oscilloscope.
• Strong computer skills and Windows OS knowledge.
• Excellent written and verbal communication.
• Proven ability to work with customers and coworkers.
• Self-motivated, detail-oriented, and able to work independently.

Responsibilities

• Complete all aspects of the installation.
• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
• Complete status (service) reports, expense reports every week, and technical documentation as needed.
• Maintain excellent customer relations and follow through on customer issues.
• Maintain excellent coworker and manager relations.
• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.).
• Regular travel.
• Provide feedback to the manager on any machine and customer issues that require further action.
• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Hand tools, meters, oscilloscope

Windows OS

Written and verbal communication

Customer relations

Team collaboration

Follow instructions

Positive attitude

Independent work

Initiative and ownership

Attention to detail

Self-motivation

Teachable

Job description

ESSENTIAL FUNCTIONS:

• Complete all aspects of the installation:


• Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.


• Complete status (service) reports, expense reports every week, and technical documentation as needed.


• Maintain excellent customer relations and follow through on customer issues.


• Maintain excellent coworker and manager relations.


• Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)


• Regular travel.


• Provide feedback to the manager on any machine and customer issues that require further action.


• Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.

REPORTING RELATIONSHIP:

• Area and Regional Service Managers

SUBORDINATE STAFF:

• None

SKILLS:

• Mechanical systems


• Electrical systems


• Hydraulic systems


• Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.


• Working knowledge of computers and Windows OS.


• Excellent written and verbal communication.


• Excellent relational skills (with customers, coworkers (senior and junior), and management).


• Ability to work harmoniously with others.


• Ability to accept and follow instructions; able to follow the chain of command.


• Ability to support a positive, \"can-do\" attitude.


• Ability to work alone and without direct supervision.


• Ability to take initiative, ownership, and be initiative-taking.


• Thorough and pays attention to detail. Take an approach of doing a task correctly, not just \"good enough\".


• Able to redirect quickly if needed.


• Must be highly motivated and have self-initiative.


• Must remain engaged at all times.


• Must be teachable.

TRAVEL:

• Routine travel, with overnight and weekend stays as needed.

LIFTING:

• Average Weight: 50 lb.Frequency: Daily

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.