Field Services Technician

Arkhya Tech. Inc.; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Arkhya Tech. Inc. is seeking an IT Endpoint Analyst in Irvine, CA to analyze incidents, configure endpoints, validate images, and streamline workflows. You will document requirements, runbooks, and handoffs for desktop service changes, while coordinating with multiple teams on cross-functional issues.

The role emphasizes incident analysis, performance reporting, and resolving low-complexity requests using defined SOPs and clear troubleshooting steps.

Qualifications

• Experience with systems analysis and ITSM processes.
• Experience with endpoint management and Windows/Microsoft endpoints.
• Strong requirements gathering and documentation skills.
• Excellent customer service and analytical problem solving.

Responsibilities

• Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
• Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
• Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
• Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
• Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
• Perform routine activities using defined runbooks and SOPs, resolve low-complexity requests, document outcomes, and escalate issues with complete troubleshooting detail.

Skills

Systems analysis

ITSM

Endpoint management

Requirements gathering

Documentation

Customer service

Analytical problem solving

Windows/Microsoft endpoint tech

Job description

• Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
• Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
• Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
• Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
• Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
• Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.

Skills/Experience

• Systems analysis, ITSM, endpoint management, requirements gathering, documentation, customer service, analytical problem solving, and Windows/Microsoft endpoint technologies.