Field Tech

Phaxis; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Phaxis is seeking an entry-level Field Services technician in New York, NY to install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment across patient care environments.

You will perform updates, provide floor support, and collaborate with Nursing and Server teams to resolve issues. Strong communication, time management, and independent ticket troubleshooting are essential for success in this role.

Responsibilities

• Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Perform application updates and patches, and provide floor support through regular rounding.
• Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaborate with Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Clearly explain issues, solutions, and instructions to customers.
• Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Read and interpret technical manuals, blueprints, and schematics.
• Adjust to new technologies, tools, and varying work environments and conditions.
• Work independently on ticket resolution and troubleshooting activities.

Job description

This is an entry-level Field Services position with the following responsibilities:

• Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escal and resolve issues.
• Communication: Clearly explain issues, solutions, and instructions to customers.
• Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
• Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.