Field Services Technician II

Arkhya Tech. Inc.; Duarte (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Arkhya Tech. Inc. in Duarte, CA is seeking a Field Services Technician II to analyze incidents and improve endpoint services.

The role supports endpoint configuration, software packaging, image validation, and device lifecycles while coordinating with desktop engineering, security, and other teams. You will document runbooks, test scenarios, and handoffs for desktop-service changes. The candidate will develop reports on endpoint performance, ticket trends, and user-impact reduction, performing

Qualifications

• Experience with systems analysis and ITSM practices.
• Strong skills in endpoint management and Windows/Microsoft endpoint technologies.
• Ability to gather requirements, document deliverables, and communicate clearly.

Responsibilities

• Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
• Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
• Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
• Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
• Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
• Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.

Skills

Systems analysis

ITSM

Endpoint management

Requirements gathering

Documentation

Customer service

Analytical problem solving

Windows/Microsoft endpoint tech

Job description

Job Responsibilities for Field Services Technician II

Core responsibilities:

• Analyze incidents, requests, device data, and user feedback to identify root causes and improvement opportunities.
• Support endpoint configuration, software packaging, image validation, access workflows, and device lifecycle processes.
• Document requirements, test scenarios, runbooks, and operational handoffs for desktop-service changes.
• Coordinate with desktop engineering, security, identity, application, and field services teams on cross-functional issues.
• Develop reports and recommendations related to endpoint performance, ticket trends, and user-impact reduction.
• Performs routine activities using defined runbooks and SOPs, resolves low-complexity requests, documents outcomes, and escalates issues with complete troubleshooting detail.

Skills/Experience:

• Systems analysis, ITSM, endpoint management, requirements gathering, documentation, customer service, analytical problem solving, and Windows/Microsoft endpoint technologies.