Field Services Tech IV

TCOM, L.P.; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

FSA/HSA

EAP

Tuition reimbursement

Parental leave

PTO

Company-paid holidays

Job summary

TCOM, L.P. provides field support for deployed systems in a production environment. The role performs repairs, upgrades, or replacements and troubleshoots complex issues while contributing to team success.

Leads project technical work, may delegate tasks to other technicians, and understands the business side for strategic decisions. Limited engineering work may be performed; adherence to specifications and user manual input is expected.

Qualifications

• Associate's degree in engineering or related technical field.
• 7+ years in aviation or electrical/mechanical is preferred; or equivalent combination of education and experience.
• Prior in-theatre experience is preferred.
• Prior military experience is preferred.

Responsibilities

• Provide field support for deployed systems.
• Perform repairs, upgrades, or replacements needed on the system.
• Troubleshoot complex system issues and display outstanding contribution and impact to the team and projects.
• Has critical project technical leadership responsibility; may plan or delegate work assignments to lower level technicians.
• Has knowledge of the business side, and contributes to strategic decisions.
• May perform limited engineering work.
• Ensure that all processes and inspections are followed and compliant to specifications.
• Provide input for system user manuals.
• Train system users as needed.
• May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.

Education

Associate's degree in engineering or related technical field

7+ years in aviation or electrical/mechanical

Prior in-theatre experience preferred

Prior military experience preferred

Job description

Summary

Provide field support for deployed systems.

Essential Functions

• Essential functions as outlined in Field Services Tech III.
• Perform repairs, upgrades, or replacements needed on the system.
• Troubleshoot complex system issues and display outstanding contribution and impact to the team and projects.
• Has critical project technical leadership responsibility; may plan or delegate work assignments to lower level technicians.
• Has knowledge of the business side, and contributes to strategic decisions.
• May perform limited engineering work.
• Ensure that all processes and inspections are followed and compliant to specifications.
• Provide input for system user manuals.
• Train system users as needed.
• May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.

Education And Experience

• Associate's degree in engineering, or related technical field, or experience in lieu of education.
• 7+ years in aviation or electrical/mechanical is preferred; or equivalent combination of education and experience.
• Prior in-theatre experience is preferred.
• Prior military experience is preferred.

Knowledge, Skills, And Abilities

• Knowledge, Skills, and Abilities as outlined in Field Services Tech III.
• Full understanding of system and platform.

Physical Requirements

Jobs will be performed while sitting or standing. Frequent lifting and moving of lightweight materials, occasionally in difficult work positions. Occasional lifting of items. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

A production environment, including exposure to noise, fumes, moving machinery, and varied temperatures.

Benefits

• health and disability insurance
• 401(k) match
• flexible spending accounts/HSAs
• EAP
• tuition reimbursement
• parental leave
• paid time off (PTO)
• company-paid holidays

Programs and eligibility may vary based on hire date, classification, and schedule.