Field Services Support

HCLTech; Aurora (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

HCLTech is seeking an OSS Technician to deliver world-class IT support to onsite and remote executives. The role requires 5+ years in IT, with hands-on experience in desktop hardware, operating systems, barcode scanners, printers, and MS 365 products.

Strong communication skills and the ability to prioritize tasks are essential. The successful candidate will troubleshoot end-user issues, install and upgrade hardware/software, and provide proactive support across collaboration and AV services.

Qualifications

• Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role).
• 2+ years’ experience in desktop hardware, operating systems, smartphones, barcode scanners and printers.
• 2+ years’ experience in Microsoft 365 products (Windows, Office, Outlook, Teams, etc.).
• 2+ years’ experience in business communication platforms such as messaging, video conferencing, etc.

Responsibilities

• Provide world-class IT support to staff and executives onsite and remotely.
• Troubleshoot and resolve end-user computer issues and hardware peripherals (bar codes, printers, scanners, etc.).
• Install, replace, upgrade hardware and software as needed.
• Support office services and assist other IT functions as required.
• Communicate effectively with executives and maintain high levels of professionalism.

Skills

Executive IT support

End-user support

Time management

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Video conferencing

Job description

Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)

2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
2+ years’ experience in business communication platforms such as messaging, video conferencing,

Key Responsibilities

Job description:

Job Summary

Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)

2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
2+ years’ experience in business communication platforms such as messaging, video conferencing,

Key Responsibilities

The OSS Tech is responsible for providing support to staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

• Deliver world‑class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem‑solving abilities, with keen attention to detail
• Self‑motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team‑oriented, collaborative environment
• Strong customer‑service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills