Field Services Supervisor | Lead Security & Client Success

Garda World Security; Raleigh (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer matching

PTO

Paid Holidays

Disability Insurance

Life Insurance

Job summary

GardaWorld Security in Raleigh, NC is seeking a Field Services Supervisor to oversee daily security operations and lead a team at client sites. You’ll build strong client relationships, ensure service quality, and manage scheduling, training, and compliance activities.

Qualified candidates will have at least one year of management experience, a high school diploma, and the ability to travel to multiple sites.

Qualifications

• Authorized to work in the United States.
• A high school diploma or equivalent.
• A minimum of one (1) year of management experience.
• Must have reliable transportation for travel to various client sites.
• A valid driver’s license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Threat assessment

Incident response

Security technology proficiency

Problem solving

Active listening

Knowledge of regulations

Attention to detail

Motivation

Continuous quality improvement

Education

High School Diploma or Equivalent

Job description

GardaWorld Security in Raleigh, NC is seeking a Field Services Supervisor to oversee daily security operations and lead a team at client sites. You’ll build strong client relationships, ensure service quality, and manage scheduling, training, and compliance activities.

Qualified candidates will have at least one year of management experience, a high school diploma, and the ability to travel to multiple sites.