Field Services Supervisor

Jobtailor; Houston (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor in Houston, TX seeks a Field Engineering Manager to build and lead a field engineering organization, aligning with MRP commitments over a 12–16 month horizon.

You will assemble a high-performing team to ensure commissioning and service delivery of products and systems, manage capitalization budgets, and monitor project performance to drive margins and client satisfaction.

Qualifications

• Bachelor of Science in Electrical, Electronic, Mechanical or Computer Engineering or related field.
• 2 years of program/project management, engineering management, or other related management experience.
• 2 years of experience specifying, designing and/or commissioning electrical and automation systems for metals, material handling, paper, or general industries.
• Demonstrated success leading teams to accomplish business goals.
• Demonstrated successful working relationships with customers, suppliers, and other internal and external contacts.
• Availability to travel domestically and internationally, approximately 50%.

Responsibilities

• Develop and maintain a field engineering organization to meet MRP commitments within a set of capita and human resources on a rolling 12 – 16-month time horizon.
• Build and lead a team of committed and capable employees to ensure successful commissioning and services of products and systems delivered to clients.
• Implement and monitor a process for efficient resource assignments for field services on projects.
• Develop, monitor and manage field engineering capitalization budgets to meet business targets.
• Implement and manage the process to acquire and monitor key information on project performance, for example, sales, costs, margin and schedules, on assigned projects.
• Recommend adjustments to field services execution plans as needed to ensure project margins targets are achieved.
• Implement and manage a process to provide project status updates to business and functional units, and customers, and proactively recommend improvements.
• Identify opportunities, initiate and lead process improvement initiatives in the organization.
• Monitor skill base within the team and report opportunities for skills improvement to immediate manager.
• Ensure the skills database is accurate and current.
• Ensure team members possess the knowledge and are trained to meet current and future needs per the business unit (BU) MRP.
• Ensure client issues are resolved, at job site if necessary. Escalate to appropriate management as needed.
• Cooperate with other functional groups and other group companies to ensure projects are executed successfully.
• Monitor and ensure compliance to business and technical processes.

Skills

Engineering management

Project management

Team leadership

Communication

Continuous improvement

Travel readiness

Financial acumen

Education

Bachelor of Science in Engineering

Tools

MS Projects

PowerBI

Oracle

ERP systems

Microsoft Excel

PowerPoint

Job description

Responsibilities

• Develop and maintain a field engineering organization to meet Mid-Range Plan (MRP) commitments within a set of capita and human resources on a rolling 12 – 16-month time horizon
• Build and lead a team of committed and capable employees to ensure successful commissioning and services of products and systems delivered to clients
• Implement and monitor a process for efficient resource assignments for field services on projects
• Develop, monitor and manage field engineering capitalization budgets to meet business targets
• Implement and manage the process to acquire and monitor key information on project performance, for example, sales, costs, margin and schedules, on assigned projects
• Recommend adjustments to field services execution plans as needed to ensure project margins targets are achieved
• Implement and manage a process to provide project status updates to business and functional units, and customers, and proactively recommend improvements
• Identify opportunities, initiate and lead process improvement initiatives in the organization
• Monitor skill base within the team and report opportunities for skills improvement to immediate manager
• Ensure the skills database is accurate and current
• Ensure team members possess the knowledge and are trained to meet current and future needs per the business unit (BU) MRP
• Ensure client issues are resolved, at job site if necessary. Escalate to appropriate management as needed
• Cooperate with other functional groups and other group companies to ensure projects are executed successfully
• Monitor and ensure compliance to business and technical processes

Requirements

• Bachelor of Science in Electrical, Electronic, Mechanical or Computer Engineering or related field or equivalent via education and/or experience
• 2 years of program/project management, engineering management, or other related management experience
• 2 years of experience specifying, designing and/or commissioning electrical and automation systems for metals, material handling, paper, or general industries
• Demonstrated success leading teams to accomplish business goals
• Demonstrated successful working relationships with customers, suppliers, and other internal and external contacts
• Demonstrated successful and positive leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in Word, Excel, PowerPoint, Outlook, a project management software, and an ERP business system
• Availability to travel domestically and internationally, approximately 50%, sometimes on short notice
• Demonstrated success leading remotely located teams
• Demonstrated experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels
• Demonstrated success managing financial results to plan in a manufacturing or industrial services environment
• Proficiency in MS Projects, PowerBI, and Oracle.