Field Service Supervisor

Jobtailor; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Illinois seeks a Field Service Supervisor to lead and coordinate field technicians, optimize scheduling, and monitor performance metrics to ensure top-tier service delivery.

The role requires deep knowledge of field service processes, strong data analysis skills, and the ability to guide a team in building automation and service technologies. You will drive improvements while adhering to safety standards and company policies.

Qualifications

• Proven experience in field service supervision or a similar role with strong operational management skills.
• In‑depth knowledge of field service processes, scheduling, and performance monitoring.
• Proficiency in using field service management software and tools to optimize technician deployment and track service metrics.
• Technical expertise relevant to building automation systems and service technologies.
• Ability to analyze data to identify trends and implement corrective actions to improve service delivery.

Responsibilities

• Supervise and coordinate the activities of field service technicians to meet service level agreements and customer expectations.
• Manage scheduling and dispatching of field service personnel to optimize coverage and response times.
• Monitor field service performance metrics and implement improvements to enhance service quality and efficiency.
• Provide technical guidance and support to the field service team to resolve complex issues.
• Collaborate with cross‑functional teams to ensure seamless service delivery and continuous process improvement.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Skills

Field supervision

Scheduling

Performance monitoring

Field service software

Building automation

Data analysis

Tools

FSM software

Job description

Responsibilities

• Supervise and coordinate the activities of field service technicians to meet service level agreements and customer expectations.
• Manage scheduling and dispatching of field service personnel to optimize coverage and response times.
• Monitor field service performance metrics and implement improvements to enhance service quality and efficiency.
• Provide technical guidance and support to the field service team to resolve complex issues.
• Collaborate with cross‑functional teams to ensure seamless service delivery and continuous process improvement.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Requirements

• Proven experience in field service supervision or a similar role with strong operational management skills.
• In‑depth knowledge of field service processes, scheduling, and performance monitoring.
• Proficiency in using field service management software and tools to optimize technician deployment and track service metrics.
• Technical expertise relevant to building automation systems and service technologies.
• Ability to analyze data to identify trends and implement corrective actions to improve service delivery.