Perform functions to provide capital equipment maintenance, repair, qualification protocol
execution, calibration, and training services for customers in US or Internationally.
- Plan assigned customer service needs, contact customers to obtain information to determine
- tools, instruments and parts that may be needed in the field and arrange travel needs.
- Meet customer personnel to determine equipment problems, perform diagnostic tests
- involving mechanical, electrical, electronic, pneumatic, and hydraulic systems.
- Troubleshoot and diagnose problems and take corrective action involving replacing defective
- parts and machine components, reprogramming control systems and reviewing units as necessary.
- Provide protocol services for customers, perform equipment qualification procedures at home
- office and at customer site, identify and correct problems as required.
- Calibrate equipment according to customer schedule apply test procedures and adjust
- equipment to meet standards.
- Provide on-site operation, maintenance, and preventive maintenance.
- Make courtesy calls to customer sites as available.
- Respond to customer calls regarding equipment problems, determine nature of problems and
- recommend corrective action.
- Run lab and factory acceptance tests for customers, set up equipment, run product and check specifications.
- Conduct on-site seminars for equipment operation and process optimization.
- Prepare service and expense records as required.
- Perform other related duties as assigned.
- Bachelor of Science in Engineering or 4 years of equivalent work experience preferred
- Electromechanical proficiency
- Ability to read blueprints and electrical schematics
- Familiarity working with Programmable Logical Controllers
- Some knowledge of RS Logix
- Experience working with Digital Multimeters, temperature probes, pressure gauges
- Familiarity working with high voltage devices
- Experience with troubleshooting
- Ability to travel domestically and internationally (overnight stays)