Field Services Specialist, On-site Training & Support

Medline; North Carolina; On-site; USD 27,207 - 39,606; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Life and disability

Job summary

Medline in North Carolina is seeking a team-oriented professional to implement the Medline Renewal Reprocessing Program under supervision, ensuring client staff acceptance and adherence to procedures.

Responsibilities include overseeing preparation and shipment, identifying reprocessable items for cost savings, and providing on-site support to address workflow issues and drive process improvements. Travel up to 80% is required.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, vehicle insurance, clean driving record, and ability to travel in own vehicle.
• Credentialing/hospital certification to access facilities.
• 1 year of experience in a hospital or operating room setting.
• Experience communicating technical information to non-technical audiences.
• Experience delivering customer service to internal and external customers and evaluating satisfaction.
• Experience prioritizing tasks by time and importance.

Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Skills

Customer service

Technical communication

Task prioritization

Education

High school diploma or equivalent

Job description

Medline in North Carolina is seeking a team-oriented professional to implement the Medline Renewal Reprocessing Program under supervision, ensuring client staff acceptance and adherence to procedures.

Responsibilities include overseeing preparation and shipment, identifying reprocessable items for cost savings, and providing on-site support to address workflow issues and drive process improvements. Travel up to 80% is required.