Field Services Program Lead - Locksmith & Security Projects

Leo Facilities Maintenance; Hamilton Township (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Leo Facilities Maintenance seeks an experienced project manager to oversee end-to-end locksmithing and security services for client work orders. You will source vendors, schedule work, track progress, and ensure compliance with SLAs.

The role serves as the main client contact, coordinating with program management and operations, with after-hours emergency support as needed. A degree with 3+ years PM experience and MS Office proficiency are required.

Qualifications

• Degree with 3+ years in project management, facilities services, or security/locksmith ops.
• Proficiency in MS Office and a work order management system.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment and meet deadlines.
• Basic familiarity with locksmithing terminology is a plus.

Responsibilities

• Manage client work orders for locksmithing and security services according to SLAs.
• Source, qualify, and assign technicians/vendors; oversee dispatch and compliance.
• Provide timely quotes to Program Manager; follow up with clients.
• Review vendor/technician invoices and ensure billing accuracy with the billing team.
• Serve as primary client contact; communicate status and resolve escalations.
• Maintain records of work orders, invoices, reports, emails, and correspondence.
• Coordinate across multiple projects nationally and support onboarding/process improvements.
• Participate in after-hours/weekend coverage for emergencies.
• Develop project schedules, budgets, and staffing plans.
• Oversee project execution per contract requirements and quality standards.
• Identify and manage project risks and escalate issues.

Skills

Organizational skills

Time management

Problem solving

Communication

Locksmith terminology

Education

Bachelor's degree or higher

Tools

MS Office

Work order system

Job description

Leo Facilities Maintenance seeks an experienced project manager to oversee end-to-end locksmithing and security services for client work orders. You will source vendors, schedule work, track progress, and ensure compliance with SLAs.

The role serves as the main client contact, coordinating with program management and operations, with after-hours emergency support as needed. A degree with 3+ years PM experience and MS Office proficiency are required.