Field Services Program Lead

Leo Facilities Maintenance; Hamilton Township (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Leo Facilities Maintenance seeks an experienced project manager to oversee end-to-end locksmithing and security services for client work orders. You will source vendors, schedule work, track progress, and ensure compliance with SLAs.

The role serves as the main client contact, coordinating with program management and operations, with after-hours emergency support as needed. A degree with 3+ years PM experience and MS Office proficiency are required.

Qualifications

• Degree with 3+ years in project management, facilities services, or security/locksmith ops.
• Proficiency in MS Office and a work order management system.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced environment and meet deadlines.
• Basic familiarity with locksmithing terminology is a plus.

Responsibilities

• Manage client work orders for locksmithing and security services according to SLAs.
• Source, qualify, and assign technicians/vendors; oversee dispatch and compliance.
• Provide timely quotes to Program Manager; follow up with clients.
• Review vendor/technician invoices and ensure billing accuracy with the billing team.
• Serve as primary client contact; communicate status and resolve escalations.
• Maintain records of work orders, invoices, reports, emails, and correspondence.
• Coordinate across multiple projects nationally and support onboarding/process improvements.
• Participate in after-hours/weekend coverage for emergencies.
• Develop project schedules, budgets, and staffing plans.
• Oversee project execution per contract requirements and quality standards.
• Identify and manage project risks and escalate issues.

Skills

Organizational skills

Time management

Problem solving

Communication

Locksmith terminology

Education

Bachelor's degree or higher

Tools

MS Office

Work order system

Job description

Description

Summary

This position is responsible for the end-to-end management of client work orders related to locksmithing and security services — from vendor/technician sourcing and work order completion through project tracking and closeout. The role serves as the primary point of contact for client issues and escalations, and partners with the Program Manager/Operations leadership on process improvement and account support. This position requires strong organizational skills, occasional travel, and flexibility for after-hours/emergency support.

Job Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Manage client work orders for locksmithing and security-related services according to SLAs, ensuring timely completion, accurate scoping, and proper documentation
• Source, qualify, and assign locksmith technicians/vendors; oversee dispatch and maintain vendor relationships and compliance (licensing, insurance, safety, and contract requirements)
• Provide timely price quotes to the Program Manager for approval; follow up with clients after submission
• Review and reconcile vendor/technician invoices; ensure client billing accuracy in conjunction with billing team
• Serve as primary point of contact for clients; communicate status updates and resolve escalated issues, escalating to the Program Manager as needed
• Maintain accurate records of work orders, invoices, reports, emails, and other correspondence
• Collaborate with clients on a national level, coordinating across multiple active projects
• Support process improvements and client onboarding in partnership with Operations leadership
• Participate in after-hours/weekend coverage for emergency lockout or security dispatch support as needed
• Develop and maintain project schedules, budgets, and staffing plans
• Oversee project execution to ensure work is completed in accordance with contract requirements and quality standards
• Identify and manage project risks, escalating issues as needed
• Other duties as assigned

Supervisory Requirements

This position does not have supervisory responsibility.

Requirements

Proficiencies

• Strong organizational skills and attention to detail
• Adaptable and able to work in a fast-paced environment
• Excellent time management skills
• Problem resolution and professional communication skills
• Basic familiarity with locksmithing/security hardware terminology a plus (e.g., rekeying, master key systems, access control, panic hardware)

Education/Experience

Degree with 3+ years of experience in project management, facilities services, or security/locksmith operations — or an equivalent combination of training and experience. Basic proficiency in MS Office and a work order management system required; willingness to expand knowledge expected.

Salary Range:

$75,000-$85,000