Manager, Field Service

Spectrum; Erie (Erie County); On-site; USD 90,000 - 140,000; Full time

Job summary

Spectrum, a leading telecommunications provider, is seeking a Field Services Manager to oversee fulfillment, installations, service, and maintenance functions. You will guide multiple teams, drive performance improvements, and ensure customer satisfaction through effective leadership.

The role requires hands-on field work, collaboration across departments, and a focus on safety and regulatory standards in a dynamic environment.

Qualifications

• Bachelor’s degree in electronics, related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.

Responsibilities

• Lead technical operations to maintain network integrity and service quality.
• Provide technical guidance and staff development.
• Oversee purchasing, budgeting, and deployment of new products and capital projects.
• Ensure FCC compliance and resolve escalated customer issues.
• Maintain records, reports, and performance metrics.

Skills

Leadership

TCP/IP knowledge

Network designs

Coaxial cable splicing

Budget knowledge

Field leadership

Measurement skills

Bucket trucks operation

Safety awareness

Education

Bachelor’s degree in electronics

NCTI/SCTE/BCT/E certifications

Tools

Test equipment

Microsoft Office

Handheld devices

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to lead technical operations that shape the customer experience from the tap to the home? As a Field Services Manager at Spectrum, you will guide fulfillment teams, oversee installations, service and maintenance and drive operational excellence through collaboration across multiple departments. Your leadership ensures optimal network performance, staff development and strategic improvements that directly impact customer satisfaction.

How You’ll Make An Impact

• Manage technical operations to maintain network integrity and assure delivery of quality voice, video and data services to customers
• Provide technical guidance and support to your teams on technologies, operational standards and staff development
• Oversee purchasing, budgeting, business plan development and deployment of new products and capital projects
• Deliver quality assurance direction on new and existing technologies, ensuring compliance with FCC standards and resolving escalated customer issues
• Monitor and review material management, inventory control, safety training and security procedures for adherence to company policies
• Maintain accurate records and documentation, reporting activity and results to field operations management
• Develop and support frontline leadership teams, driving performance improvement and positive employee relations

Working Conditions

• Work in an office and field environments
• Operate outdoors in all weather conditions at heights and at various times of day or night
• Work indoors in confined spaces and poorly ventilated areas during extreme temperatures

Required Qualifications

What You’ll Bring to Spectrum

Education

• Bachelor’s degree in electronics, related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 5+ years technical supervisory experience or equivalent work experience

Skills

• Ability to splice coaxial cable
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs, architectures and topologies
• Advanced knowledge of Spectrum / telecommunications products and services, technical proofs of performance, construction practices, headend operations and installation/service requirements
• Knowledge of capital and operating budget processes
• Use handheld communication devices, test equipment, and basic software applications including Microsoft Office
• Handle multiple projects and tasks while maintaining confidentiality
• Demonstrated effective leadership skills
• Ability to safely use weight-bearing equipment within maximum limitations
• Accurately measure distances using tapes or measuring devices
• Differentiate between wire sizes and colors and work with small components
• Operate bucket trucks, test equipment and appropriate computers or devices for position

Other

• Valid driver's license with satisfactory driving record per company standards

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.