Field Services Manager

Associa; Chantilly (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

Associa is seeking a Field Services Manager to lead maintenance projects, source vendors, and serve as the liaison between HOA clients and contractors. You will oversee scheduling, budgeting, and subcontractor management to ensure on-time, on-budget delivery.

The role requires strong leadership, exceptional communication, and hands-on project management across residential maintenance and construction. Travel as needed and collaboration with branch leadership to optimize performance and client

Qualifications

• 2+ years of leadership experience in residential maintenance or residential construction.
• Strong customer service mindset and team orientation.
• Excellent communication skills (written and spoken).

Responsibilities

• Assist clients and team members with planning and implementing maintenance projects ranging from recurring small projects to large scale multi-contractor projects.
• Partner with contractors and clients to formulate and solicit bids for jobs and contracts.
• Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance programs.
• Identify and resolve maintenance, materials, supplies, and staffing problems.
• Maintain, update, and plan the schedule, including assigning tasks to staff and hiring subcontractors.
• Communicate maintenance schedules to internal and external stakeholders.

Skills

Leadership

Project management

Communication

Customer service

Budgeting / Finance

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Field Services Manager position will work closely with the branch management and leadership teams to source vendors, assist in project scope and be the liaison between our homeowner association client (HOA) clients and vendors to make sure that each project is on schedule and following contract. This position will make an impact by leveraging and enhancing existing customer relationships as well as new relationships to successfully drive a variety of projects to a successful closure. In addition, the position will entail recruiting new vendors and contractors to join our affiliates program. Strong P&L, invoicing, and accounting skillset is necessary.

• Assist clients and team members with planning and implementing maintenance projects ranging from recurring small projects to large scale multi-contractor projects.
• Partner with contractors and clients to formulate and solicit bids for jobs and contracts.
• Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance programs.
• Identify and resolve maintenance, materials, supplies, and staffing problems.
• Maintain, update, and plan the schedule, including assigning tasks to staff and hiring subcontractors.
• Communicate maintenance schedules to internal and external stakeholders.
• Review, evaluate, and prioritize requests for maintenance.
• Prepare and submit proposals for completion by internal maintenance team members.
• Process contractor and vendor invoices and issue payments in a timely manner.
• Report on activities, budget, supplies, and planned projects.
• Communicate any budgetary adjustments in revenue or expense to branch leadership.
• Maintain thorough communication with community managers, clients, vendors and branch leadership.
• Review and oversight of financial performance for the department.
• Complete weekly billing process and respond to billing inquiries.
• Oversee accounts receivable for the department.
• Submit reporting as needed, including weekly materials and labor revenue to budget, tech efficiency and business updates.
• Maintain a filing system to organize all technician’s receipts and paperwork.
• Communicate with various departments to ensure that fleet vehicles are maintained and are operating properly.
• Additional off-site travel, as needed to perform job duties.
• Other duties as assigned.

Requirements

• 2+ years of leadership experience in residential maintenance or residential construction.
• Customer service driven, team oriented.
• Excellent communication skills (written and spoken).
• Excellent project management skills, meeting time sensitive deadlines, and prioritizing tasks.
• Ability to communicate with stakeholders and teams in the field.
• Knowledge of safety and security procedure and conflict resolution techniques.
• Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.