Field Services Manager

Associa; Chantilly (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

Associa OnCall is seeking a Field Services Manager for its Chantilly office, with travel to support HOA, condo, and townhome communities across the DMV area. You will lead a team, manage workload, coordinate field operations, and ensure projects stay on schedule and within contract scopes.

You will recruit vendors, develop proposals, and handle invoicing while maintaining strong homeowner association relationships. Excellent communication and leadership are essential.

Qualifications

• High school diploma or GED required.
• 1+ year leading a team of up to 10 staff members.
• 3+ years of sales and production experience in the association, construction, estimating, bidding, contracting, project management industry.
• Customer service driven, team oriented.
• Excellent communication skills (written and spoken).
• Strong project management skills with the ability to meet time sensitive deadlines and prioritize tasks.
• Ability to swivel and communicate with decision makers and handymen in the field.
• Knowledge of safety and security procedure and conflict resolution techniques.
• Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
• Valid driver's license and reliable transportation is required.

Responsibilities

• Manage a team of up to 10 Field Service Technicians and Schedulers.
• Review and distribute workload.
• Manage daily tasks of Maintenance Coordinators.
• Respond to incoming calls, take a job and enter job in system, write proposals, invoice and bill job out.
• Manage escalations and resolve discrepancies.
• Meet with maintenance vendors and contractors, homeowners, and board members onsite at communities within the DMV area.
• Negotiate pricing and provide estimates while maintaining a salesmanship focus.
• Other duties as assigned.

Skills

Team leadership

Customer service

Communication

Salesmanship

Education

High school diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa OnCall is hiring a Field Services Manager for its Chantilly office and to travel and support HOA, condominium, and townhome communities throughout the DMV area. The Field Services Manager position will work closely with the branch management and leadership teams to source vendors, assist in project scope and be the liaison between our homeowner association client (HOA) clients and vendors to make sure that each project is on schedule and following contract. This position will make an impact by leveraging and enhancing existing customer relationships as well as new relationships to successfully drive a variety of projects to a successful closure. In addition, the position will entail recruiting new vendors and contractors to join our affiliates program. Invoicing, and basic job accounting skills are preferred.

• Manage a team of up to 10 Field Service Technicians and Schedulers.
• Review and distribute workload.
• Manage daily tasks of Maintenance Coordinators.
• Respond to incoming calls, take a job and enter job in system, write proposals, invoice and bill job out.
• Manage escalations and resolve discrepancies.
• Meet with maintenance vendors and contractors, homeowners, and board members onsite at communities within the DMV area.
• Negotiate pricing and provide estimates while maintaining a salesmanship focus.
• Other duties as assigned.

Annual salary: $70K-$75K. This role is not commission eligible.

Requirements

• High school diploma or GED equivalent is required.
• 1+ year leading a team of up to 10 staff members.
• 3+ years of sales and production experience in the association, construction, estimating, bidding, contracting, project management industry.
• Customer service driven, team oriented.
• Excellent communication skills (written and spoken).
• Strong project management skills with the ability to meet time sensitive deadlines and prioritize tasks.
• Ability to swivel and communicate with decision makers and handymen in the field.
• Knowledge of safety and security procedure and conflict resolution techniques.
• Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
• Valid driver's license and reliable transportation is required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.