Maintenance Coordinator

Associa; Columbia (MD); On-site; USD 36,000 - 39,000; Full time

Job summary

Associa On Call is hiring a Maintenance Coordinator for its corporate office in Columbia, MD. The role provides administrative, scheduling, operational, and customer service support to the Maryland Maintenance & Construction Division, coordinating work orders with field technicians, vendors, and managers to ensure timely completion and accurate billing.

This onsite position runs 8am-5pm with rotating after-hours emergency dispatch during nights, weekends, and holidays, and involves interaction

Qualifications

• High school diploma or GED is required.
• 2+ years of experience in residential management, construction, or related customer service roles.
• Knowledge of maintenance, repair, or construction for residential properties.
• Excellent customer service and professional communication with managers, residents, vendors, and teams.
• Strong organizational and detail-oriented work style with ability to handle high volume.

Responsibilities

• Work Order Management & Coordination.
• Scheduling & Dispatch.
• Proposal & Project Support.
• Billing & Administrative Responsibilities.
• Customer & Community Manager Communication.
• Emergency & After-Hours Support, rotating schedule.
• Technology & Systems.
• Other duties as requested.

Skills

Customer service

Organization

Scheduling

Communication

Multi-tasking

Problem solving

Teamwork

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa On Call is hiring a Maintenance Coordinator for its corporate office in Columbia, MD. The Maintenance Coordinator is responsible for providing administrative, scheduling, operational, and customer service support to the Maryland Maintenance & Construction Division. This position serves as a key point of contact between field technicians, vendors, contractors, property/community association managers, and internal management to ensure maintenance and construction work orders are properly received, scheduled, communicated, completed, documented, and billed. The Maintenance Coordinator must be highly organized, responsive, detail-oriented, and capable of managing multiple work orders and projects simultaneously. This position requires strong communication skills, excellent follow-through, the ability to prioritize changing demands, and a willingness to take ownership of assigned responsibilities from the initial request through completion and billing. The position will support both routine maintenance and larger maintenance/construction projects and may occasionally assist with project coordination and onsite vendor meetings. The Maintenance Coordinator will also participate in a rotating after-hours emergency dispatch schedule.

This is an ONSITE role in Columbia, MD working 8am-5pm and rotating emergency on-call during nights, weekends, and holidays.

Essential Duties and Responsibilities

• Work Order Management & Coordination.
• Scheduling & Dispatch.
• Proposal & Project Support.
• Billing & Administrative Responsibilities.
• Customer & Community Manager Communication.
• Emergency & After-Hours Support, rotating schedule.
• Technology & Systems.
• Other duties as requested.

Hourly pay rate: $26-$28.

Requirements

• High school diploma or GED equivalent is required.
• 2+ years of experience in residential management or construction industries in customer service, scheduling, estimating, or project management.
• Working knowledge of residential maintenance, repair, and/or construction for single-family, multifamily, condominium, HOA, or community association properties.
• Excellent customer service skills with the ability to communicate professionally with community managers, residents when applicable, vendors, contractors, technicians, and internal management.
• Knowledge of conflict resolution techniques.
• Highly organized with exceptional attention to detail.
• Ability to work in a high volume, fast paced, multi-task work environment with interruptions.
• Ability to manage multiple projects effectively, manage time and meet deadlines, prioritize and be decisive.
• Strong problem-solving and decision-making skills.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Team-oriented with the ability to work collaboratively with technicians, vendors, contractors, community managers, and internal management.
• Valid driver's license, clean driving record, and reliable transportation are required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.