Field Services Lead, White-Glove ITAD & Logistics

Sproutup; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Sproutup, a global IT hardware retirement provider, seeks an onsite supervisor to manage white glove service projects across the United States. The role centers on coordinating labor crews, ensuring safe handling, and delivering excellent customer service from client-facing sites such as datacenters and offices.

Travel is frequent, with responsibility for planning, problem-solving, and communicating with clients and internal teams.

Qualifications

• Willingness to learn new workflows and ongoing training.
• Experience with onsite logistics services (audit, reconciliation, packaging, loading, warehousing, transport).
• Ability to travel frequently with short notice and communicate professionally with clients.

Responsibilities

• Oversee execution of white glove service projects across the US.
• Lead onsite labor crews and ensure quality and safety standards.
• Coordinate with transportation partners and customers for pickups and shipments.
• Ensure proper packing, loading, and transport of sensitive electronics.

Skills

MS Office proficiency

Willingness to learn

Travel readiness

Strong communication

Safety-conscious

Tools

IT asset handling

Job description

Sproutup, a global IT hardware retirement provider, seeks an onsite supervisor to manage white glove service projects across the United States. The role centers on coordinating labor crews, ensuring safe handling, and delivering excellent customer service from client-facing sites such as datacenters and offices.

Travel is frequent, with responsibility for planning, problem-solving, and communicating with clients and internal teams.