Field Service Lead – Onsite Logistics & White-Glove

Sprout; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Sprout in Dallas is seeking a hands-on Onsite Logistics Supervisor to travel across the US, oversee white-glove ITAD services, and coordinate crews and service providers. You will ensure safety, packing, loading, and transport of sensitive electronics while maintaining high customer satisfaction.

The ideal candidate has strong MS Office skills, willingness to travel, and experience in onsite logistics, reverse logistics, and hazardous materials handling.

Qualifications

• Proficient in MS Office (Outlook, Word, Excel)
• Willingness to travel frequently
• Hazardous materials handling certification or willingness to obtain
• Experience with IT assets and high-value asset protection
• Experience with onsite logistics services (audits, packing, warehousing, transport)
• Experience in sensitive environments (offices, datacenters)
• Experience coordinating teams for onsite execution
• Strong process improvement and efficiency focus

Responsibilities

• Lead onsite white glove service projects nationwide with cross-functional teams
• Oversee scopes of work and supervise labor crews for successful completion
• Ensure contractors adhere to defined scopes and Sprout values
• Coordinate with service providers, transportation partners and customers
• Oversee safe packing, loading, and transport of sensitive electronics
• Identify opportunities to improve onsite customer experience and planning
• Travel frequently within the US for onsite presence
• Provide job completion notes and summaries to stakeholders
• Communicate with clients both virtually and in person to identify needs and provide updates

Skills

MS Office

Traveling

Customer service

Communication

Logistics coordination

Hazardous materials handling

Event logistics

Project execution

Job description

Sprout in Dallas is seeking a hands-on Onsite Logistics Supervisor to travel across the US, oversee white-glove ITAD services, and coordinate crews and service providers. You will ensure safety, packing, loading, and transport of sensitive electronics while maintaining high customer satisfaction.

The ideal candidate has strong MS Office skills, willingness to travel, and experience in onsite logistics, reverse logistics, and hazardous materials handling.