Field Services Lead & Customer Experience Specialist

IICRC; Jacksonville (FL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Flexible schedule

Paid training

Referral program

Great culture and team dynamic

Bonus opportunities based on performance

Job summary

ServiceMaster Clean of Fraser Valley in Jacksonville, Florida, is hiring for a team role focused on collaboration and excellent customer service. Ideal candidates will lead and coordinate teams while managing projects and resolving customer issues effectively.

Qualified individuals will possess strong communication and time management skills, along with a dedication to providing top-notch service. The role offers flexible scheduling, hourly pay between $18.00 to $22.00 based on experience, and bonus opportunities.

Qualifications

• Desire to contribute a positive attitude to a world-class team.
• Valid driver's license with a clean record.
• Ability to work nights/weekends and overtime as needed.

Responsibilities

• Foster collaboration within the division and company.
• Provide excellent customer service and issue resolution.
• Manage projects and supervise crew activities.

Skills

Customer service dedication

Communication skills

Leadership

Time management

Adaptability

Tools

IICRC Training & Designations

Job description

Benefits:

• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance

Contents Technician

When a fire, flood, or other disaster impacts a home or business, it's often the personal belongings and cherished possessions that mean the most to our customers.

As a Contents Technician with Paul Davis Restoration, you'll play an important role in helping families and businesses recover after property damage by carefully inventorying, packing, cleaning, restoring, and returning their belongings. Your work will make a meaningful difference during some of the most difficult times in our customers' lives.

If you're hardworking, detail-oriented, and enjoy helping others, we'd love to hear from you.

Why Join Paul Davis?

Paul Davis Restoration is a recognized leader in property restoration and reconstruction throughout Canada and the United States. Our team is committed to helping people recover after unexpected disasters while providing a supportive workplace where employees can learn, grow, and build rewarding careers.

What We Offer

✅ Performance-based bonus opportunities

✅ Paid training and ongoing professional development

✅ Industry certifications and education through Paul Davis University

✅ Flexible scheduling options

✅ Supportive team environment and positive workplace culture

✅ Opportunities for career growth and advancement

✅ Meaningful work that helps people in their time of need

What You'll Do

As a Contents Technician, you will work alongside our restoration teams to help recover, restore, inventory, and protect customers' belongings following property damage.

Key Responsibilities

• Packing, handling, inventorying, and transporting customers' contents
• Cleaning and restoration of personal belongings
• Maintain clean, organized company vehicles, equipment, and workspaces
• Assist teammates and contribute to a positive, collaborative work environment
• Represent the Paul Davis brand with professionalism and pride

Why This Role Matters

The contents inside a home or business are often irreplaceable. Family photographs, treasured keepsakes, important documents, and personal belongings carry significant emotional value.

As a Contents Technician, you'll help customers recover and restore these items while providing reassurance during a stressful and emotional time. Your attention to detail, care, and commitment to excellent service will have a direct impact on the customer experience.

No two days are the same, and every project presents an opportunity to help someone move forward.

Qualifications

• Valid driver's license with a clean driving record
• Clean criminal record
• Ability to work evenings, weekends, and overtime when required

Preferred Qualifications

• Previous restoration, moving, cleaning, warehouse, or contents handling experience
• IICRC certifications

Our Values

Deliver What You Promise
Respect the Individual
Take Pride in What You Do
Practice Continuous Improvement

Our Vision

To provide extraordinary care while serving people in their time of need.

Our Mission

To provide opportunities for great people to deliver Best-in-Class results.

Join Our Team

If you're looking for a meaningful career where you can make a real difference in people's lives while working with a great team, we'd love to hear from you.

Apply today and become part of a team that helps restore more than properties, we help restore peace of mind.

Paul Davis Restoration is proud to be an Equal Opportunity Employer and actively supports the hiring of Veterans and individuals from diverse backgrounds.